InogenReviews of inogen.com

My mother in law purchased a unit outright because insurance wouldn’t cover it, approximately $3700. Unfortunately she passed after having and using the unit for less than 6 months. We called the Inogen Customer Service Center and as usual, over 1 hour wait to talk to a person wi th very broken English. We asked about a buy back program or able to transfer the warranty to a new owner of the 6 month old concentrator. His reply was that they DO NOT buy back any equipment and that the warranty was NOT transferable to a new owner of the unit. So buyer beware, if you own one of their concentrators for 1 day or 1 year, you own it with no warranty if the client passes away. For the price of this equipment the warranty, whether 1 year or an extended warranty should be transferable to a new owner of the equipment and NOT have the family of the lost member be stuck with the equipment without a transferable warranty to a new owner. Very disappointing that they take advantage of people that need this product. Had we needed to do this again, never happen. Buyer beware.

WAY overpriced, noisy (I've had access to others much more quieter in the past), and the app proves it's easier to get to their online store with it than getting anything useful for the user out of it. 3 security checks just to read the concentrator's 2 setting on the back of my wheelchair?? And that's all that you can accomplish with it. Good luck getting even that if there's no wifi or a 120v outlet or your cell-service has gone down. Buy Imogen again? Not even if my life depended on it.

I should not have to pay for a machine that sits in my closet. The other “portable” machine is so heavy I cannot carry it anywhere. Total waste of taxpayers money and my limited funds. When I inquired about a lighter version, I was told my insurance didn’t cover it When I inquired about why I needed two machines, I was told that’s the way it is! Medicare Fraud at its best

Good product terrible business. My doctor recommended I immediately start using oxygen “on exertion” like walking on my driveway or in my house. After my first call to Inogen every subsequent inquiry went directly to the voice mail of my sales rep. I purchased the machine with the latest greatest features and extra batteries $$$$ confident in the 30 day free trial. When I tried to initiate the return I sent an email to customer service and got a response that they would forward my request. Then I called. I waited on hold. Only my sales rep could initiate the return. She didn’t respond for days. Called again, waited again. Return was initiated and someone would contact me with instructions for return. Still waiting 5 days later. The device might be great. Certainly not as quiet, portable or discreet as I hoped. Do you really need flashing lights? But at this point seems really sketchy and scammy. Not inspiring confidence as a medical device.

For one thing I cannot turn off the cookies that I don’t want. Isn’t that against the law? Should I be talking to the better business bureau? As a person with less than a perfect back I can’t carry it with the bag given and I have it for when I be am being active so it is useless to me. I have to buy a backpack to use it which fortunately I can afford so one day this may be of use. I am sure many people with simular conditions can’t afford so your product would be useless to them for ever as it is to me currently. How does people getting this product and not being able to use it help your bottom line? That seems to me to be the only reason for such a shoddy plan.

i have a g5 unit i have had a bunch of problems with the battery it was exchanged at 11 months old and the replacement is having problems at eight months old the company says the one year warranty is from the original purchase date so i am out of luck so if this is the best product on the market i would hate to see the worst i would reccomend no one purchase this unless they have money to throw away run from this product not at all worth the price

i was told it would be very quiet not so every few seconds i hear a woosh popping sound that is as bad as the one i turned in and is very heavy mot what i was hoping for

The machine for the house takes up to 20 minutes to be ready after you turn it on you have no seizure people in my area and you never answer the phones