Wife of C.
Not Happy
We have had a great experience with you, until this past week. I ordered a small backpack for my husband's portable unit $135.00 (which I thought was ridiculous) when it arrived it was a BIG backpack. Called customer service and was advised NO RETURNS 😡 I had to order the proper one from someone else. NOT A HAPPY CUSTOMER!!
Response from InogenJul 18, 2025
I’m sorry to hear about your bad experience, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center