InogenReviews of inogen.com

The worst customer care experience I've ever had. Trying to get through to customer care takes on average 34 minutes, and after all that, they ship the wrong items and you go through the same aggrevation again.

In the process of moving, equipment delivered & have heard nothing since. Not how’s it going, how can we answer questions, support u better, any probs etc. Have not used the device at all. I find it heavy and not practical to tote around. I am sure it would help if i had tips of how to better and more practically use it.

If I could give zero stars I would. My 80 year old father was sold this machine paid out of pocket over 3000 for machine and has had it for almost a month. It does not work and he can’t get support from customer service and can’t get unit replaced. He has had 2 batteries sent out to no avail. I’m concerned that this company took advantage of my father he should not have paid for this machine. Medicare would have covered the rentals. Your sales people are unethical and your customer service is unhelpful. Someone should contact me asap to get this resolved. Unethical and sounds as if intervention is required.

My mom's unit stopped working with no notice- there were no lights - nothing to indicate there was an issue. As a result, she had a CHF episode, and has been in and out of the hospital for the past 2 months. Despite being at her side, I have tried to reach out to Inogen to request a replacement unit - and still can't get one. My unit has less than 500 hours on it - given the nature of the item, and given what has happened to my mom, they should be responsive and replace the unit - but they do not agree. Do not purchase an Inogen if you are dependent on oxygen - you are endangering yourself. Obviously they must know this as my experience means nothing to them.

I have tried to contact Inogen’s Business to Business group at Inogen’s Support’s recommendation by calling Inogen support, leaving a message for B2B and sending an email but no action in two weeks. My InogenOne G5 is not working correctly and I need help but I am not getting it

Trying to order a oxygen generator for my mom while she is on vacation in another state. Inogen rep told us they don't loan equipment and that we would have to take the portable unit and use that 100% of the time. This is not practical and will not work as it its not on all the time, only on demand which can be difficult when sleeping. Inogen phone rep started arguing with me about coverage event though I offered to pay out of pocket. I called back and was disconnected after 45 minutes on hold. Terrible service, terrible company Will be looking at Aero Care for oxygen at this time.

Very unfriendly and unhelpful employees. Phones are not answered for over 30 minutes. Snarky comments. Nothing was explained.

I bought an Inogen5 in January. In early July, not sure of the exact date, it stopped working. Since I need oxygen any time I exert myself, until it was repaired I was pretty much confined to my home or limited activity if I ventured out. I was sold the unit by Pure Medical, a distributor for Inogen. They had a very fine representative that did everything he could to get my unit fixed and back to me as soon as possible. He said he even paid to have the service expedited. I asked if Inogen could supply a loaner while the unit was being repaired and was told Inogen doesn’t do that. Long story short, even with expedited repair service, I finally had it back in my hands on August 20th. That’s a long time to go not being able to breathe but Inogen is callus concerning the needs of its clients. "You bought it, the sale is complete, you’re on your own."