InogenReviews of inogen.com

I enjoy the portability of the unit but the battery technology is way behind the modern world. I find it hard to keep both batteries charged. I understand that you had the option to buy a charger but didn’t realize it was actually mandatory if you want to keep one charged. I’ve also had several “system error” messages. Don’t know why they appear but so far a shutdown has reset them.

the one thing I would have liked is for the breath intake to be longer. not connected to the concentrator it self but the warranty. I never received any thing that showed it was a life time warranty I have called several times 1-855-622-8691 and was cut off or not able to get through

I can say Inogen One G5 oxygen concentrator is an excellent machine. It is really a light and perfect machine serving what I really need for oxygen supply. If using it by night during sleep, there is that “puff” sound when oxygen comes out, this is audible and annoying sometimes; otherwise it is great and I am now used to the sound. I was told by Inogen’s salesman that the sound will go away after 2 weeks, however the sound is still the same after 5 weeks. I do not believe the sound will disappear or even gets lower. The only very very terrible and bad incident I had; is actually related to FedEx (Shipping company) not Inogen and I asked why Inogen insists on using FedEx; the reply they did not have shipping problems from FedEx!!! I was actually expecting a reaction from Inogen towards FedEx but this did not happen. Upon purchasing, Inogen shipped the machine from their facility at LA to San Diego, where I was staying, using FedEx but I never received the machine. Inogen had to ship the machine 3 times in 3 consecutive days. FedEx failed to deliver the shipment due to unjustified reasons (first shipment was not delivered, FedEx said wrong address but it was not true). Second time, after changing delivery to a FedEx office to avoid their false justification “wrong address”, they said our FedEx office do not receive that type of packages. Third time shipment, FedEx said, the machine was delivered “by mistake” to another city (Ontario) and will not arrive to San Diego as scheduled. Finally, to sort out this mess; I had to take the risk and travel by night using a rental car for about 450 miles, from San Diego to Inogen facility at Goleta, LA in order to pickup the G5 oxygen concentrator by myself; because I had a flight early next morning flying from San Diego to New York, where I had to fly back home to Egypt. I asked Inogen to file a case/complain against FedEx and they never replied back after purchasing for more than 6 weeks up till now. I want to take further action towards the incident and I wish to receive a response from Inogen regarding FedEx mess. I am sure that FedEx is an irresponsible shipping company having careless and unresponsive employees.

I really like my new Inogen concentrator for two big reasons. One, the size. It’s about half the size of the old one I had. It’s so much easier to handle when I need to move it. The second reason is because it’s so much quieter than my old one. Makes it much easier for my husband to sleep and that’s a plus for us both. I just wish you could get them paid for through Medicare. I don’t understand why they aren’t covered especially since they are so much better!

Cost is too high for seniors. The ease of use compared to others is very high. the fact that insurance can't be used is a big negative.

Works great. Nice size and battery lasts for hours

The “bag” it is supposed to fit in is impossible to use. Way too tight. I do like the machine itself. It’s fairly quiet which is nice.

Weight for older people with disabilities