InogenReviews of inogen.com

My mom has had nothing but trouble in the 8 months she’s been a customer. Her inogen home model broke twice and her portable broke once. Their customer service is THE WORST. Her replacement machine was supposed to be overnighted and when we called after not receiving it the following day we were told it hadn’t shipped out yet. This was a Saturday, meaning it wouldn’t ship until Monday. I talked to three different customer service reps...all three lied to me and gave me false information, including this gem “I don’t have a supervisor” after I asked to speak to the manager. They don’t care at all about their patients. Save your money and buy something else. Don’t risk not being able to breathe. These jokers won’t help. They’ll just take your money.

This company is very dishonest. Do not buy this machine from them. My husband was cheated by their dishonesty and it cost us money to repair the machine that we could not afford. We had the machine for 4 months and parts started breaking, they would not help us even though we barely had any hours on the machine. Do not buy anything from this company.

I don’t have this machine but had no other way to say .. this is a ridiculous product with ridiculous commercials... seriously what person who needs oxygen is going to use this and ride a bike.. and what the commercial should say is ... don’t ever be to far away from An electrical supply or you may suffocate.. if a person could walk from their to their car with this they could do that carrying a small o2 tank ... this company is preying on desperate people who are debilitated and looking for a miracle.. and when you require more then 2/l of oxygen this product is useless ... THATS WHY MEDICARE WONT PAY OR ASSIST WITH PAYMENT... SAVE YOUR $3000

The absolute worst experience I have ever had in terms of customer service. We purchased the G5 unit back in June 2019. It has NEVER WORKED. 14 phone calls over 4 months, 5 batteries sent, a new power cord- still doesn't work. They wanted to continue to "TROUBLE SHOOT." Finally they agreed it MIGHT JUST BE THE ACTUAL UNIT NOT WORKING (imagine that)!! They sent a new unit 9/27... but not the G5.... they sent the G4! That was sent back with the delivery man as he has been witnessing all this unfold as well. Immediately, we informed the company that they made a mistake and sent the wrong unit. We were then promised an overnight delivery of the correct unit. Well.... it's been 3 days. No unit. I was finally able to speak with a supervisor yesterday, I had been told up until this point they couldn't "find" a supervisor for me to speak to! I was authorized a full refund- only to be informed WE pay for all of the return costs including the unit that doesn't work and 5 batteries that don't work. ****Here's the other part, they have the audacity to charge us a $99 restocking fee to retock items that don't even work!!! When I argued this point the customer service representative simply hung up on me. -Yes, hung up on me. I wish I was making this up. I cannot believe this company deals with the many elderly, those that are in a compromised state of health, likely living on SSI. This billion dollar company lacks integrity and is a complete failure when it comes to caring about the customers they serve. My dad sold valuable items to buy this unit to be able to leave the house- to have somewhat of a life during his final years. He simply wanted to be able to see his grandchildren's sporting events. I cannot even tell you how many he has missed because of the situation. I think he has left the house maybe 2 times since June. He absolutely cant go without his O2 due to end stage COPD. What a disappointment. I urge everyone to reconsider before buying from this company. No one deserves treatment like this.

It is lousy. I wouldn't get it

We bought the equipment with the promise of good customer service, which we never got. When they were pressing for the sale they were attentive and responsive. After the sale was complete, It was hard to get them to return calls. Then after receiving the Inogen equipment, my aunt didn’t open up the box for 10 days. Inside the box was a backpack, that we did not order, however we were charged $100 extra for it. Due to her deteriorating health, the equipment was barely used (less than 2.5 weeks). My aunt found the machine difficult to use and was not comfortable with it. Sadly, she took a turn for the worse. The equipment was no longer needed. It was only 7 days past the 30 day return policy We called customer service and tried to return the equipment to Inogen and were told they couldn’t help us. We want to alert others that this company is not very customer oriented and have refused to give us a refund. Now we have an item that is barely used and we got no help from the Inogen Company.

Our #5 machine is crap. It is less than a month old and will not charge either battery. We were promised 24 hour service. That service consists of a telephone operator. Her first response is do you have oxygen available? Then it’s like ok whew you can call during office hours. Some 24 hour service. No one can even start the process to send a new one. So after spending over 3000$. My husband is relegated to his room and can not attend the Labor Day cook out he was invited to. Thanks for nothing.

POOR DESIGN: WE WERE NEVER TOLD NOT TO PLACE UNIT ON THE FLOOR OF VEHICLE OR SEAT; UNIT RUNS EXTREMELY HOT, SO IT CAN'T SIT ON YOUR LAP. NEVER TOLD OF BREATHING PROCEDURE WHEN FIRST USING UNIT. TUBING FOLD OVER WHEN ATTACHED TO UNIT, CUTTING OFF OXYGEN. NEVER TOLD OF RESTOCKING FEE OF $99. NOT HAPPY WITH INOGEN. WE'RE RETURNING UNIT. THINK HARD BEFORE YOU DECIDE ON THIS..