InogenReviews of inogen.com

1do not use Inogen.

Unit is simply garbage, the generator unit itself is flimsy and that is cause for concern. More serious is the abysmal batteries. I had 2 fail in a single day, leaving me with no option but to locate and rent a barely suitable oxygen generator at huge cost in a moderately remote part of turkey. The cost of the rental, replacement batteries which would not be covered under warranty though only 4 months old, was equivalent to my airfare to Europe. Avoid

When you first call in THAT PERSON is FOREVER your contact. My Inogen contact person was RUDE to extent of hanging up on United Healthcare (we had 3-way call) trying to use my APPROVED PREAUTH from ins to get my INOGEN service started (i have waited YEARS, tied by ‘leash’ of tubing to tanks). BUT NO Portable from Inogen for me. Kelly G was MY Inogen Rep, from hello RUDE, not willing ck be sure MY FILE wasnt MERGED WITH A DIFF PERSON W/SAME NAME. She HUNG UP on ins co (3way call); REFUSED to involve her supervisor. My Ins found her supervisor but no call back, Im still forced to work w/person that hangs up ON INS COMPANY. trying to GIVE THEM MONEY. NOW i am fearful, unable to trust this company WITH MY LIFE. PLEASE, YOU SHOULD RECONSIDER. And believe me as well as the bad reviews, (theres a bunch). I have since heard similar stories as i ask people i see that have an Inogen, NONE HAPPY but say cannot pay the $99 restock fee and money to return ALL equipment. (Plus there's a lapse where you have to pay for oxygen until your service changed out of Inogen to COMPANY WITH WORKING EQUIPMENT), a local company for part of your equip so they come fix whats broken or replace home concentrator. ALSO you still have One tank in case weather or emergency lights out. With Inogen Kelly G suggested if lights out i need to ‘just get yourself somewhere there IS power’. Wow, lets go over DISABLED with this GIRL. Outrageous. That commercial should be illegal even if not ins, using PURCHASES ONLY. I say BUYER BEWARE. And prayers Kelly G does NOT answer when YOU CALL. Signed Grandma w/preauth APPROVED yet NO Inogen

Back on December 17th I posted a review of Inogen Oxygen and received a reply from them asking me to call a number to try to figure out a solution to my problem. I called the number I was given and was told my problem was being sent up the line and someone would be emailing me within 24 hours. Today is December 30th and no email has been received from them. Why am I not surprised?

My sister has experienced the worst situation with her equip from this company. They sent her larger machine & more expensive than she ordered. No one's has helped to rectify this. She has gotten nothing except empty promises. Worst case of preying on the elderly.

I would give zero stars if I could. The first machine worked great for several months but then it quit working. That’s fine, I get it. Technology isn’t perfect. But ever since then they’ve sent nothing but horrible refurbished dirty machines that break down in days. Been through at least 20 machines in the last couple of months. All I want is my money back so I can get a different machine with a different company because I can’t keep going without oxygen, and they refuse. I can’t afford another machine let alone a lawyer to try to get my money back so I’m just stuck without oxygen for days at a time every single week. Do not go with this company. You’re life may depend on it.

Do Not use this company. You WILL be left without Oxygen. After tons of past service issues, i know it usually takes a few days to get a new machine. Ive had many issues and been patient. This time my machine died Nov 20. On Nov 29th still no new/working machine, customer service says sending overnight, it will be there Monday at the latest. Monday Dec 1st, 12 days with no home oxygen, they tell me my account is closed, no machine was ever sent but NOW they figured out where they made the mistake and my machine will be sent within the next 3 days..If I had gone to ER as Dr. Instructed I would have over a $10,000 medical bill due to them..Instead im on a portable machine teetering at 89/90 O2 levels for almost 2 weeks now..Im reporting to FTC and working with my Dr to get away from this company ASAP

Have had my G3 for two weeks now. I am on my fourth machine I've been lied to blown off by management frustrated and cheated misled no help and I could go on and on. The machine is a good little machine when it works unfortunately it breaks after 1 or 2 days of use. I live in Denver and the Inogen management here is useless. The sales rep has at least tried to help me remedy my problems not much he can do but try to get me another machine. The main helpline number those people are really helpful they will get out a new machine ASAP. Bottom line is don't put yourself in my situation BUY from someone else. WORST CUSTOMER SERVICE IN AMERICA. They do not give a damn if you can breath just make sure you pay us before we send you are crappy machine. Update 12/21. Just received another machine this makes 5 now still no help at all from management. Maybe they will get me a machine that works before I pass away, but I have my doubts.