InogenReviews of inogen.com

I have been on oxygen since June, 2017. My big concentrator has never been a problem. I use it most because I am home most of the time. The company that takes care of my oxygen needs is Lincare. When I ask for a portable such as the Inogen, even though it was approved (80 years old) it seemed like forever before I got it! I did call Medicare and talked to the most hateful woman ever! She told me that the only reason I wanted a portable was for ‘convenience’ and I could not differ with her on that. To make a long story short, I am waiting for my 4th machine (been 2 weeks now). I do have bottles to carry around with me! The ad says go here and go there without a worry, but I would not trust these machines at all! The last two I got were oxygofits and they are exactly like the inogen (my first one). Now one battery comes with it and on level 3 that lasts a little over an hour. I bought 2 large batteries ($500 each) so I would have enough to actually go someplace local! My opinion is your machine is defective but I will keep trying because it is convenient! I do have a larger tank on wheels for back-up!

Don't buy from this greedy company! After my initial call to check on buying an Ingen for my Mother, I received many phone calls from Mike selling his company and product. After much thought we decided to go ahead and buy a Inogen to help my mother since she had to drag the big tank with her wherever she went. All my phone calls were taped, as now I know why. I understood that we had a 30 day trial period and could return the machine with a $99 restocking fee, which I agreed to. My Mother suddenly passed away two days after the 30 day time period. At one time Mike informed me that the company has made exceptions to this return policy on occasion if returned within a few days. I contacted Inogen on the day my Mother died to return the machine. Now they barely returned my calls. After many calls and emails I was told "I’m sorry to inform you I was not able to get an exception on your mothers behalf. Due to the nature of our business/ industry if an exception is made for every patient that passes on we would not be in business very long or much longer. How very cold - I sent an email back asking if they would consider a proprated amount - no reply. The machine was used 5 times from the date of purchase and cost over $2,000. A terrible company with no integrity.. UPDATE: So I contacted customer service - Within two days a representative called me to discuss. She was very nice but was not helpful in returning unit. She said that too much time had passed and I could not return. I explained to her that I contacted Mike several times and he did not return my calls right away. She said I should have called Customer Service. NO ONE EVER TOLD ME THAT - WHY DIDNT MIKE< THE GUY I WAS DEALING WITH TELL ME - My Mom had just passed and I just wasn't thinking straight. Brooke from Texas was very friendly and offered to send me an email listing options of donation or where to sell unit. THAT WAS MONDAY,TODAY IS THURSDAY MORNING AND GUESS WHAT NO EMAIL HAS ARRIVE. DO NOT BUY FROM THIS COMPANY EVER!!!!!!!

If you buy this from anyone other than inogen the warranty is no good.. even if you buy from a Durable Medical Equipment company.. We got one for mother from a licensed DME company Which went out of business after 33 years.. now the unit ,( 5 years old) does not work and the company will not honor ANY WARRANTY... We were told that if you don't purchase from Inogen directly , they do NOT HONOR ANY WARRANTY...

Luckily, I didn't fall for the high pressure sales of this company. I made one call to get some information on the product and ever since, daily, I am receiving emails or a phone call from a man named Johnathon wanting me to purchase. One day he got a hold of a friend who had my phone and she told him I would be gone for two weeks, (true) but he kept calling back and asking her name or calling and leaving voice mails. I would never do business with this high pressure, rude sales people. After reading the reviews, I'm really glad I didn't.

I’m on 24 hr oxygen I also use a sleep machine my floor mod el broke and when I went to get it replaced they were talking about 5 days I can’t go with out it I can’t sleep my portable one can’t be connected to my c pap I told them this and it went to three days my dr was going to place me in the hospital until I got it well then it went to two days to a day and a half totally unexceptable

Do not buy from this company! Do not believe for a second their 30 day free trial period!!! I am writing this review to save all those people and family members who are looking to buy a portable oxygen concentrator. The sales push from this company is hard, and the service is below weak!!! We were directed by the sales force to a concentrator that was not the correct one for my father. Trying to get help we were directed to change filters, take it out of the carrying case (defeating the purpose of it being portable) and it still did not work! The company was not eager to take it back then, or now. They need to train the staff not only in selling, but what is the correct product for the patient. Shame on you and your less than human supervisor who can only repeat company policy over and over, but refuses to truly listen and understand. I hope this review saves someone from getting ripped off and having to deal with this company!

Worst customer service ever! Purchased a brand new G4 and it didn't work on delivery. Customer service sent out a new part... Still didn't work. When I said I wanted to return item for a refund it took multiple calls to get RMA number required and Inogen refused to pay for shipping. Sales rep was very prompt during the purchase and nonexistent when there was an issue. Buyer beware! I should have done my homework before purchasing to see all other similar complaints.

My mother bought this unit in 2018. 1 year later, the metal connector to the unit sheared off at the base. Called customer service, paid $40 for replacement part 1 week ago, part has still not shipped, and they are unable to say when it will be shipped. Asked to speak to supervisor 3 days ago, and never got a return call. Mom is unable to leave her apartment without O2, and is now a prisoner in her own home. DO NOT RELY ON INNOGEN, have portable tank backup. Customer service is indifferent to any of this.