InogenReviews of inogen.com

5 emails in the last 10 minutes, leave me alone! Another email whilst verifying my account to write this review

Stop spamming my email!

Poor service avoid

We as a family were extremely dissatisfied with the product. Almost Caused a near catastrophe, the unit ran very hot and stopped performing. We won’t chance it again .

I was told by my doctor that I should get on part time oxygen. He looked at a brochure he had gotten from a visiting sales person and suggested I call her. I did and ended up getting a inogen one . the way I understood it I had to buy the machine through care credit and the submit the invoice to Fed Blue Cross and that the company was a participating provider and in my network so I did what i was supposed to to the tune of nearly $3,000.00. I had to send in a $100.00 payment to start everything and when it arrived I sent in the Dr.s letter and the invoice and all the paperwork. The insurance paid their allowable amount and I put that with my co-pay. I sent the approximately $771. plus a bit extra so it would be $800.00 total. I then notified the office I dealt with in Calif. I was informed that you dont issue refunds. I was told that the machine I bought was not the same one as the one they sent out for insurance. That machine was the one I chose because I wanted a lighter weight model and no one mentioned I would be on the hook for the approx. $2200.00 beyond the amount the insurance and the co-pay covers even though when I called the insurance company they called the headquarters to remind the Inogen signed a contract the supply the machines and take the allowable payment with co-pay as the total amount. Fed. Blue Cross was told same as me. I had also been told that the machines they sell for insurance purposes are the reconditioned older models. Not the new lightweight machine I ended up buying. I am filing complaints with the BBBs in Alaska, California, and Texas. I watched your adds on T.V. and believed the sales person and did as I was told I had to to get this oxygen machine and never once did I hear or see where I should have done things a different way so that my insurance and co-pay would have covered everything. All other network providers I have dealt with have refunded or written off the remaining amount. So no I am not a satisfied customer.

I have a unit that I can|t use.The carring case is not like the one shown in you adds. It will not hold the unit straight, and the belt clip wioll not hold the unit. This is a porely designed unit . I was told you do not make the carrting case for the Inogen one that is shown in your adds.and I had to get the waist belt. This is not what I want and it is still in the package wrapped up.I cannot say any thing good about this unit. I just WASTED a lot of money on some thing unusable. J.Rubino

I find that my unit doesn't last nearly as long as advertised...one battery lasts between 2 and 3 hours. Also the unit gets very hot. In order for me to feel safe using it I need to feel confident that 2 batteries will last for 8 hours and the spare battery cannot be left in a parked car because it gets too hot I currently am using a home-filled Invercare system Which weighs almost the same as invacare and the spare bottle can be left in the car. With the size of batteries today that operate my iphone and apple watch, I should think that somethin comparable might be available for your machine.

One of the worst decisions of my life was purchasing this unit.It is way too heavy for a person who is already laboring to breathe, it cant be used at less than 41 degrees (I live in NY anyone thinking C..41 degrees is a three or four month average temperature) You cant use it in rain and my oxygen levels drop to low levels when I do use it.The strap constantly slips off my shoulder when Im walking. I guess if you are a person who is confined indoors and sitting it might be ok. But certainly not for me. I would discourage anyone thinking of purchasing this.