InogenReviews of inogen.com

ABSOLUTELY THE WORST COMPANY I EVER HAD THE MISFORTUNE TO DEAL WITH STAY AWAY FROM THEM STAY AWAY FROM "CART" --- GO SOMEHWERE ELSE IF I COULD GIVE THEM A NEGATIVE ZERO RATING I WOULD HAVE. DISHONEST HATE THEIR CUSTOMERS ALL MOUTH AND NO ACTION READ THE OTHER REVIEWS WE ALL AGREE INOGEN NO GOD DAMN GOOD !!! THIS COMPANY HOULD NOT BE IN BUSINESS THEY ARE THE ANTI-CHRIST JUST PLAIN BAD BAD BAD BAD

Would love to give the company zero stars. all the paperwork was submitted on July 21, 2020 doctors orders etc. Spoke to Shannon on July 23, 2020 and was told all paperwork done products will go to shipping. July 27, 2020 called to find out where products are, Shannon has voice mail and did not return call. July 28, after calling all the various numbers for Inogen I was told that concentrator and portable unit still in shipping and awaiting FedEx pickup. Really!! Is this how all customer issues are going to be handled. So very sorry I bought into the hype of this company and should have stayed local instead. I am a nurse and my husband is a physician. Stay away from them.

Too bad they don't have negative stars. Been a happy customer for 3 years until the last week. Tried to order new columns. Got an answering machine, left message, no return call. Repeat x 3, still no response. Yes, you have 30 days to replace them. Today called the set up number thinking they could just transfer me. No luck. Got a customer rep, Joe Powell, who gave me a different number. Still not open after 10 am. Got a call from someone to see if my situation was resolved. No. Guess what? The number I was given by Mr. Powell was a wrong number. Too much hassle for this old lady. When this system dies it won't be replaced with another Inogen. Oh and the columns are on back order.

This use to be a good company - but no longer. I've owned an Inogen G4 for 3 years. I've had good customer service until now. On July 9 I talked to Customer Service about my columns needing replacing. They said since I had bought the new columns less than a year ago they were under warranty and they would ship me new ones free. That same day I got an email saying I would be notified when shipped. It is now July 23d and my equipment still hasn't been shipped. I've called three times and each time I've been guaranteed it would be shipped within a day. I'm running out of oxygen and still no shipment of the columns. Very disappointing.

Don't be fooled. It's useless the minute you need a replacement part. You cannot get them from anywhere other than the company and they are in no hurry to get them to you. I made an order 9 days ago. They took my money immediately, but their system shows no movement on my order. Actually, their system says my order number is invalid. Despite 3 emails to the company and two replies assuring my that my order was received and that someone would look into the "glitch", there has still been no action. Meanwhile, my mother is out of luck. You would think a $170 total cost for a replacement charging/power cable would be handled with some urgency, but you would be wrong. DO NOT put yourself or your loved one in a position to rely on this machine or this company for something so important. They simply do not care.

I ordered a portable concentrator for my mom, paid out of pocket, expected quick delivery. 8 days later I still had no concentrator. Called the sales rep, was told that it was sent to a respiratory therapist who will deliver and set up. I ordered a new, in box unit specifically to avoid having it being handled by someone during covid pandemic. I cancelled the order. 2 days later a respiratory therapist called to set up delivery time. I asked her to send everything back and was promised a full refund within 2 weeks. It's almost a month later, I am out $3600 and customer service keeps me on hold for 30 minutes at a time (I called 3 times so far), then drops the call. STAY AWAY FROM THIS COMPANY!

Very responsive customer service phone experience on our 2 year old unit purchased directly at full cost from Inogen. However, the power supply started humming/buzzing and we were VERY DISAPPOINTED to learn the three year warranty did not include “ACCESSORIES.” Apparently the power supply that is required for the unit to operate is an “ACCESSORY.” It cost $161.34 to replace a defective power supply including shipping. No offer was made to return and inspect the power supply for a possible reimbursement. If your life depends on Inogen, please be aware this company has this idiotic and abusive policy.

I bought a brand new machine 21 days ago. My unit overheats at setting five, this appears to be a known issue. I was offered a used unit as a warranty replacement. My units serial number is 20191327 If you get this machine shipped to you, it's bad. Customer service agent Margarita was brusk and interrupted me several times during my call to her for help. Avoid this company at all costs.