InogenReviews of inogen.com

Wrote a bad review of Inogen, they replied for me to contact them. The only number they gave me was regular customer service, and when I explained to the rep she said she didn't know what to do and she couldn't help me. Fast forward a month - still getting bills for unreturned equipment that was returned months ago. Called CS and explained the invoice issue --three different reps SPECIFICALLY told me they had corrected it in the system. More bille, more calls - now a rep told me today that no reps can fix anything, there's just an automated system that checks to see if the equipment has been returned ( the rep said he could see everything had been returned months ago) but I just have to wait for the billing system to catch up. Really, 5 months and the system is still not updated? How many people are paying incorrect bills while Inogen continues to bill medicare for the same service. I asked for a supervisor and was told that the rep worked from home and I could expect a supervisor to call me in a couple of days!???Really? This time I was not offered to take a CS satisfaction survey -- no wonder. If their systems are this bad, and the service is this bad - Medicare needs to investigate --- I consider this fraud. Inogen is a nightmare to work with at every level.

GOT A BRAND NEW INOGEN G5 TODAY. WASTE OF $2,400.00. PULSE TECHNOLOGY IS A JOKE. BATTERY LASTED UNDER 5 HOURS. WOKE UP STRUGGLING TO BREATHE, FORTUNATELY STILL HAD MY $ 100.00 A MONTH IN ELECTRICITY CONCENTRATOR, SO THAT SAVED ME. I'LL GIVE IT A WEEK, BUT IF THINGS DON'T CHANGE IT IS GOING BACK.

I have had 5 Inogen 1 g3's in 2 yrs something always going wrong with them now the one I have just shut down no reason on the display just shut off will not turn back on and of course on the weekend when who I rent it off of is closed frustrated and starving for oxygen.

This unit does not give me the freedom your advertising portrays. It is so heavy that I cannot breathe when I carry it. Also, it is so noisy I can't take it to church, movie theater or anyplace where the noise of it will be distracting. I am so disappointed in this unit and am sorry I purchased it.

This was one of the most frustrating purchases I have ever made. I rarely write reviews but felt compelled to share my story so this doesn’t happen to another family. We would have returned the unit if we would have had other options but with the onset of the COVID virus we were forced to keep it. The unit was purchased for my 87 year old mother who resides in a Senior Living facility who was diagnosed last Jan. 2020 with COPD. Initially the unit was delivered to the wrong address. It took SEVERAL weeks and many phone calls with empty promises of overnight shipping to get It finally delivered to the Senior Living Facility only to realize they had shipped the WRONG Inogen Unit. AGAIN, many empty promises of overnight shipping and we continued to wait for the correct unit.Once received, it was impossible to use it for 24 hours without an External Battery Charger which Inogen provided for no charge but AGAIN offered overnight shipping and received it one week later. The whole experience was a nightmare and found out right before COVID locked down the facility in mid-March that my mom qualified through Medicare to rent an Inogen unit at no cost to her. Unfortunately, this did not work because no one was allowed into the facility to evaluate her oxygen needs. She has been using the unit for approximately 5 months and it had to be replaced already due to the battery overheating. Needless to say, I would NEVER recommend this product!

This machine is not working at all for me and I’m been trying to reach to cancel and the person who sold it to me didn’t return my calls. Very disappointed with the product

I spoke with an Inogen representative named Jack. I was inquiring for my husband about the larger concentrator I saw on the website. I told him that I had contacted my insurance and they would pay for it 100%. He advised he would check and took my info and he would contact me. After 3 weeks, I called, spoke to him and he told me they denied my request, and that he COULDN'T even guarantee I'd get the one my husband wanted. I found out from my contact at my insurance company, he NEVER called - I was not denied! HE LIED!! He wanted ME to shell out the money upfront!! I definitely DON'T want to buy from a company that lies and you can't trust what they tell you! Peggy Pertuset

Update Yesterday I got an email from Inogen asking that I call them to make things right. After calling, I was even more angry than I was to begin with. The lady told me she would send me a new battery because it was still under warranty. Of course it was still under warranty, however, she was acting like she was doing me a favor. I asked if she could get a supervisor to call me. I didn't feel that this was adequate compensation for what I had to deal with. A few minutes ago I got a telephone call from a supervisor who was just just as snotty as the lady was from yesterday. They are great up until you make your purchase, then after that, you are on your own. Anyone reading this, I would strongly recommend that you buy your oxygen concentrator from another company. Any other company. I hate the Inogen Company, I hate this machine. I purchased one from another company at $2,600 and I got a call from the Inogen Company and they said they could sell me one cheaper. The guy told me exactly what to do to mail the other one back. Perfect condition, all of the original stuff. I knew they would charge me a restocking fee, but daaayum, just under $600 seems a bit much. So, with the price of the new one and the restocking fee of the old one, I'm back up to the original $2,600. One of the selling points is that it is so light. Well, it weighs a damn ton. Mine has the big battery on it. I could no more tote that thing around on a shopping trip than I could take wings and fly. It works okay but the battery only lasts about three hours. I guess if I go anywhere for longer than three hours, I'm just supposed to gasp and wheeze the rest of the way. Just gotta love it!!!