InogenReviews of inogen.com

The unit is too heavy to carry for a 77 year old lady in poor health. Poor health is a by-product of needing Oxygen. This unit's batteries go dead very fast.

The sales pitch is persuasive, the product is great but customer service is beyond horrendous, rude and difficult. Hours long wait on "hold" to get to real persons who are less than helpful. You should try blending your fine product with a fine professional staff who respect peoples' time and are sensitive to the issues of the people who are using the product.

very, very loud!

This company is the worst IMHO, do not do business with them. They misrepresent the Inogen G5, DON'T BUY IT. This product will not operate over 95 degrees F; forget what the specifications say; it's a lie. Used it in Philippines where the heat overwhelms me (paralyzed diaphrgam) and just when I need it 'beep, beep, beep' system error. I tried 3 times, never worked above 95degF. When you try to return this product; that's when you problems begin. I returned this product after returning from the Philippines to visit family. The first delivery needed to be returned within the first week. The second deliver was about 9days after the first. The 30 day return was "base on the the order date" but that is written nowhere. So, in the end they accepted my 'used' 31 day old product less $100. Terrible customer service.

After you buy it if you have a problem.... you have to send it to texas for repairs on your dime if it's out of warranty is out your better off buying from anyone else

In my eyes this company is a joke! I talked with the on August 24, 2020 about getting a portable concentrator for my 26 year old daughter. She is waiting on a heart and liver transplant, so her heart transplant team has ordered her to wear oxygen at night. She has avm's in her lungs that will go away after she is transplanted. Here it is Jan 4, 2021 and we still don't have their concentrator. I have only heard from them about 4 times since this all started and everytime they want me to do the leg work for them. They called last month, got all info on the heart transplant office and dr. To send paperwork to get approv. Called me Sat. Jan 2nd and want me to take paperwork to have filled out by the dr. Needless to say I told the lady to forget the whole thing and we would keep dragging her big concentrator around with us. This is ridiculous!! I guess we are not important since we were not buying one, but only going to rent. But that is what the gentleman with Inogen told me that we needed to do since we won't need it after she is transplanted and recovers. Sure am glad we had our big bulky concentrator for her to use. Her baseline O2 is 84 all the time and of course drops down lower at the ight when sleeping. Needless to say I am a very pissed off momma

Device failed to produce air flow after very light intermittent use in just 5 years, all suggested maintenance was done (replaced battery and cylinders). Sought help with repair and we were told only option is to "buy a new warranty for $400," plus shipping and potential parts. Piece of junk quality and terrible customer service.

The battery’s are new and only last the time as they say. Nosy, sounds like a popcorn machine, People around you have no problem hearing you Battery’s are very slow to repower