InogenReviews of inogen.com

Had gotten a loaner Inogen many years ago while on vaca in Hawaii Did not like; it was too noisy and you had to breathe in time with the machine. Now that we are vaccinated and my husband and I thought to travel a bit and thought to get a portable oxygen concentrator, as we have Oxygen stand alone concentrators in each of our two homes. Heard an ad while driving to a resort for the product and called and was called right back. Bought the newest model G5 for CASH $2345.00; older models you could have perhaps gotten some Medicare contribution on but the batteries did not last as long and they were heavier. My doctor sent the signed script in right away. Was then supposed to be delivered FED EX in a few days to one of our homes which we were going to be at for a few e days when we returned from this short vaca before flying to our other home. The INOGEN never came, never was delivered to Package valet, and our concierge kept checking the mail room and outside our door as sometimes packages were left there, but this was a medical device that we had already paid $2345 for. I cannot tell you about all the delay and lies compounded atop other lies by the salesmen, now there were two. all emails and the phone calls. I made and so did my husband when. I was getting so upset. A week. after it was supposed to be delivered it arrived, but of course. we were at our other home and Inogen stated had stated that they were able to change the delivery to that home, which was yet another lie. FED Ex sent a tracking email saying it was delivered at 11:49 another lie and again the concierge went running. Fed Ex returned and dropped the package off that same day just before the office was about to close at 5:45. They too lied. I read the company's Mission Statement and there was nothing that they did that they said that they always do and I so I emailed and snail mailed USPS a letter to their CEO and Top Media. man, and never heard from them, saying essentially I wanted the commission they were going to give to their salesmen. who lied and lied and lied again. I sent another email as again I did not hear and now that was not accepted bu the CFO (restricted) and then I got a restricted call from the Superivisor of CS ,who did not give any consideration about the time which equals money (I. run a private NFP and my husband is a famous trial attorney) this being time would never get back at the end of our lives or for the expenses we had out of pocket to the concierge who was such a great guy. They said they would let me return it. (never used it) and refund my money. We consider ourselves influencers and we are truly good humans, so that is why I am writing to y'all here. Buy the product from an independent vendor those are people we should care more about. My mistake I went through the corporation..my mistake again don't make it yours. I Read their reply. Been there with Supervisor of CS, so I have done that! and they have done nothing. I would say that this response is ROBOTIC and even makes the situation WORSE ! What do you think?

Product it ok… BUT the company is horrible!!! The hate customers and their distributors. They only care about lining their pockets with your money. Ultra slow on repair, so you want to buy a spare. Delay shipments to their distributors so people have to buy direct from them. Overall look for a different brand if you want an overall better experiance.

This is absolutely the WORST company I have EVER worked with!!! I have to call customer service several times before I can reach a resolution for my issues! I call and get hung up on and 9 times out of 10 they never do what they say they are going to do! They never ship the items I order on the the first call, I always have to call them back at least twice to get the products or request item pick ups! Customer service is AWFUL!!! Beware and do not use this company!!!

Inogens consistently contacted me after I made an inquiry. Because they did not accept insurance,I would not benefit from inogen. They induced me into the acceptance by saying, Medicare nows pays them so I would be eligible for a inogen. Great. I accepted the equipment on a 30 day trail. Went through my doctor,got the exam required. Told inogen I would be going into UHS insurance with the new year coming up. Again inogen stated no problem. Just call the insurance in when you get the new card. I returned my old equipment to the network provider. Although this should be questioned because I believe after a period of months, the equipment is owned. No longer rented . Once my UHS kicked in,2021, a month later,inogen is sending boxes for the return of the equipment stating pay cash, finance equipment or return it... This is no doubt, a bait and switch program inogen has going on. Yes, I will follow up with a legal complaint after inogen induced me to give up oxygen equipment for equipment I obtained under false pretenses and misrepresented facts that I relied on to make a decision on my oxygen.This company has willfully disregarded my health and safety when they have a duty of care when providing DMI to patients. We are not just disabled and elderly, we are patients. This is who you are selling life preserving equipment to. Complaints are being filed . I warn others to be careful when dealing with this company. Also the battery life is only 2 hours. They claim 4. On level 3,only 2 hours.

For $1700, I would certainly expect the battery to last much longer than one hour and twenty minutes. A power outage yesterday called for use of the Inogen One. The backup battery had not held its charge and the one that did function ran out of juice in 80 minutes. Fortunately, I had tanks.

Before I made the purchase, I emphasized that I was in a hurry, and they agreed, but when they took my money, they didn't ship the goods or contact me, cheating the company!

My batteries life is much shorter than I was told. The large one was suppose to last for 4.7 hrs, it only last for about 2 hrs. and the small one only last for 1 hr. This makes the inogen not very useful for any time away from power source. I DID follow the directions for charging them the first couple times. I feel you should correct this problem.

I got my G5 to use when I take our 2 dogs, girls a walk. Have had unit set on 5 and I still get out of breath. Have to stop walking every 60-80 feet and catch my breath. At the price sort of wishing I hadn't bought the concentrater. Have sent in paper work to Capital Blue- Medicare hoping they pay part of the cost. Have thought about sending it back.