InogenReviews of inogen.com

The Inogen device arrived promptly. But I ordered a 50 ft tube and it was very painful. The ordering process was difficult and very long. 10 days later I still have not received the order. I am very upset for the lack of support and the red tape to order tubing. I called to cancel the order. Inogen said they did but FedEx emailed me to tell me a package will be delivered today. Instead of better, this is worse.

The In Inogen case is unbalanced , keeps falling over, have to prop it up. Bought new case which works fine The screen has an anomaly which shows a honeycomb, bur can work around that. Otherwise the oxygen is fine

I’m renting a home unit, but I haven’t been upgraded to the newer, quieter unit

Overall I find the inogen to not live up to the TV advertisement with everyone saying it's easy. In actual use I find the Inogen bulky, heavy and inefficient. The battery does not last long enough for a trip to the food store and It's very HOT and louder than I want. The unit causes me stress.

The oxygen concentrator itself seems to be working fine but the "gold star service" is not exactly golden. I've had several occasions where their phone answering system was completely messed up and would hang up on me after about 15 seconds. I've had emails go unanswered for days and days. When I received the machine there was really no help with setting it up or figuring out how things worked. Thank God for YouTube is all I can say about that. When sending me my supplies, they sent double of everything which I really don't have room to store. I have a supply problem this week that I dread calling them about but I guess I will have to face the music on Monday morning. Edit: As suggested below, I did call customer care... I was on hold for 17 minutes before someone finally answered. When they did I found out I was connected to the wrong department and was on hold for another 6 minutes before finally getting someone who could help me.

Definitely not happy with G-5 portable equipment. Way too heavy and very difficult to manage with one hand since I have had surgery for right hand and will be having surgery on left hand.

3 rove 6's in a year. The in home unit is nice and has had no issues. Prices seem very high when compared to other brands.

I've had the g2, g3, and g5. They are all too heavy to carry around for any length of time. They all make too much noise, especially the clunk clunk at the end of each cycle. I think the maximum amount of oxygen produced is around 2L per minute, which is a joke, needs to be 3L at least. I haven't seen any new innovation in your products. Just refining old models to be slightly smaller and lighter.