InogenReviews of inogen.com

Very unhappy with Inogen. My wife’s G5 broke down and when I called the company the first two I talked to never told me our machine was under warranty. In fact, I was told I would have to rent one from an outside supplier, of course I never found one who ha a machine for rent, and they would fix ours for $450. Then, after we purchased a new machine for $2795, Inogen calls and says the first two people should have known the machine was under warranty and we should not have had to pay anything for a new machine. But,’of course,‘it’s too late for them to do anything about it now. Very poor support from an company we have always thought we’re very good.

It does not work for me G5 is very loud and the salesperson you can never get in touch with customer service is no help at all I’ve been trying to return the ones that don’t work ended up paying for it my self still trying to return the one I can’t use per my pulmonologist says I don’t benefit from it it doesn’t keep my O2sats high enough to be safe and I’ve been through 8 phone numbers they recommended me to call and they all have nothing to do with Inogen buyer be ware i have a 3,000 dollar machine sitting in the box unable to use and no one to help me!!!!! I’m going to talk to a lawyer now look on BB Bureau 1star bad reviews then check theirs and it’s the same so do your homework and don’t become a victim like me!!!!

Ive had my G4 for approximately 1 and 1/2 years. The maintenance, the upkeep isn't worth it. I've had them break and recently they've sent me 4 replacements in one week!! Eveyone has been broken and so far not this is not resolved!! Rent from your o2 company but, don't waste the money buying one. Not worth the hassle or all the money for the maintenance or replacement when it breaks in an untimely manner. Not even sure I'll get an actual replacement at this point and I'm tired of explaining it numerous times. All of this only 2 months after paying over 150.00 for replacement parts. Not worth the aggravation. P.S. inogen replies to contact them as if I haven't ad nauseam. How about having a manager contact me as I was told they would? Or do you have so many people with these problems they're too busy to do so, or you can't keep them all straight to know how many of us with this very problem named Tammy have had this problem recently? More reason for people to save their money and deal with their o2 companies directly..

In0gen 1G4 this is a product that is useless! I have had two and both were broken with in 3yrs. Called them second time and they told me they could not replace it. Don't buy this. I would give it zero rating if I the option.

Update 8/15/21 - finally got a call and was led through the bluebooth procedures. Problem solved! (Only took a month!) While Chris, the salesman who handled my purchase over the phone, was great in answering questions leading to the sale, since then, there has been no customer service. I tried to link the app on the G4 to my iphone, but the bluetooth connection could never be established. Case number was provided and then nothing. Nada. Maybe customer service just means SELLING their products; then forgetting about HELPING their clients. For shame, Inogen, for shame!

Paid for and received a defective concentrator. Was defective right out of the box. Was out of town 700 miles away when tried to use it and found out it was defective. They determined it was defective and shipped me a replacement. I have spent over 4 hours trying to find out how to ship the old one back. Have never talked to a representative and a only told to leave a message and they will call me back. No call back in the last 4 hours. The worst customer service I have ever dealt with.

I cannot reach anyone in your company to help me. My machine continues to alert oxygen low, or now oxygen error. I charge each battery large & small. Neither battery hold a charge. I paid cash for this & cannot use it. Please help me ASAP!!!

I would love to ride a better review but I have to receive the unit first I have been 2 weeks and I just found out today after talking to four different people that they have to get me the paperwork to sign and get them payment information before they can even talk to my doctor and see about feeling the order so now I got to probably another two more weeks or so waiting to get that it's a very slow painful process I'm sure that when I get the product it'll be fine but it's just getting that's the problem