InogenReviews of inogen.com

My 82 year old father was conned into getting one of these. Due to him being blind, I was the one that needed to provide information over the phone. The sales person had her sales pitch down to a T. I explained to her that it wasn't going to work for my dad because he needs continuous flow oxygen but she claimed it would change his life. She said they hold their value and she would help me if I needed to sell it. When I called to return it because it didn't work for him, she gave me an attitude. She also said they had been trying to reach my dad because the financing fell through due to me filling out the contract, not him. No one called him at all. She told me that someone would be contacting one of us with a code to send it back. 3 weeks later I called the main number because she wouldn't return my phone calls. She also failed to mention the $99 restocking fee that's taken up front and told my dad he was paying $120 a month when he was actually going to be paying $159. These people don't care about helping people, they just want to make money.

The customer service rep Ronald was great listening to our needs. He told us about a package that included the machine,2 batteries carry bag and a battery charger this was a little over $4000.00. When we received the package it was missing a battery so we called he assured me that he was going to be shipping it to me. Well it has been 6 months and still no battery PLEASE THINK TWICE BEFORE SPENDING YOUR HARD EARNED MONEY WITH THIS COMPANY

Worst customer service ever. I called for unit pricing for my sick father with cancer. The person who anwered started reading from a script which was totally annoying and when I told her I just wanted pricing, she proceeded to ask me personal questions that had nothing to do with why I called. Then she asked me if this was for me or someone else. I told her it was for my father and then she told me she would need his permission to talk to me. HUH???? This is a private sale outside of medical insurance. You sell to anyone who wants to buy one and has the money to do so, so why are you making me jump through hoops? Anyway, I ended up with a different brand from a company that knows how to treat potential customers. I bet this review will not appear on their website.

I have the GS100. Since returning the one I was renting from oxygen supply store (perfecto 2) my oxygen was getting up to 100% on 2 liter. Well with this Inogen GS 100 oxygen only ranging from 90 to 93. Called and the idiot I talked to told me to up it to 3. That’s not what I’m prescribed. Asked if there is some where I can get it checked they said no. Called back and they are sending out another. Would rather just have my $2000 back. This is a joke!

My sisters Inogene concentrator stopped working yesterday morning - Saturday 4/23. I called the 24 hour emergency line/customer service. I was told there is no immediate solutions. A new machine would be sent to the Texas address I gave her. She said an expedited order was entered and that it should arrive sometime during the night and that I would be called prior to delivery. This morning at about 10am, I called to find out where it was. I was told it was on a plane headed to Homestead, Florida. I was extremely upset. I very clearly explained that we were at my sisters house in Texas; and that she had been at my house in Homestead for over a year because I needed to take care of her since she has extreme health issue mostly related to her lungs. I said we are now in Texas. She even told me Inogene has a distribution center in Texas. Now I have was told it could take 24 hours to receive the concentrator. My sister was unable to use her bipap for sleeping last night and she is using her portable which is restrictive and provides intermittent oxygen, not continuous. Your distribution center is only 3 hours from my sisters house. I think it is very poor that it should take so long to get here. Your products are great. But, you need to have better logistics and verification of delivery address. Seniors often have two homes or the travel to visit family or friends; you can’t just blindly send shipments to the address on file when the customer service person is given a shipping address. I may have to take my sister to the hospital because her oxygen has been in the high 80s; not in the 90s where it belongs. Amazon could have gotten it to us quicker. Very stressed Linda 305-742-3031. My sisters name is Deborah Clakley

I purchased my Inogen5 in April of 2021.It ran well until April 2022 almost 1 year I called inogen I was told they would not warranty it because I did not buy it from them. They tried to sell me an extended warranty for $900.00. They would not stand behind the manufactory warranty. $2500.oo out the door. I do not recommend you buy Inogen. I am very disappointed.The customer rep took all my info and said someone would call shortly. Never heard from them. Spoke to some local repair shops who said Inogen will not send them parts to do repairs.Lots of monies spent on advertisement and none spent on customer service.P.S. Put into service April 20 2021 Broke on April 18 2022 still under warranty but told no by Inogen rep. April 27 2022 Just spoke to a customer representative at Inogen who said I do have a business to business warranty and some one will contact me to get machine fixed at no charge. Update I ws never contacted by Y&A Group LLC . I did call an talked to someone they wanted lots of info and picture. Sent them what I could and no Response. I need more help from Inogen Please. Update Inogen has stepped up to the plate and is taking responsibility for the vender. Great job Inogen representative Carolyn Linsey for solving my dilemma .

This company SUCKS!!! It took them 2 months to return my phone calls complaining about their lack of customer service. The idiot that finally called me would not listen to my complaints but interrupted me repeatedly! If you want good customer service, stay away from INOGEN!!!

i purchased a double battery for a dear friend because the single one is useless,two months later he passed.a few weeks later the tech stopped and picked up the unit and took the double battery also.he knew it didnt come with that and took it anyway.i called the company numerous times and got no help.point is watch these people in your house he obviously sold it to someone down the line as a double battery is 600.00$