InogenReviews of inogen.com

I have been going back and forth with Inogen for months. They have the worst customer service I have EVER encountered. They tell you they will call back and never do. They have dropped the ball so many times I just can't call and speak to their imbecilic staff any more. It's really sad. They must go out looking for the best liars and hire them. This company has recordings done by people with British accents. If I were British I'd be offended. I can't say whether their equipment is good or bad because we never could get it to use. I'm done with these clowns. UPDATE: Inogen has sent us four units to date and I won't open the fourth one. The previous three were DOA. They lied about the shipping as well as everything else. It's very sad to see a company full of so many morons. They can't even lie well. Don't walk, RUN from this God awful company. Unreal!!!

Very disappointed and discouraged with the customer service department. We are new customers so we had to give our insurance information and wait while they checked everything out. We received a call from the CSR telling us that something was wrong with the information that we gave him about the insurance. We confirmed everything that we told him and had to wait another 3 days. When the CSR called back he said that the insurance was not active. We told him that we had just used the insurance card today with no problems. He told us that he was just a middle man and didn't know anything else to do but suggested that we call the insurance company. We are not really sure what to do now but it did open our eyes to the fact that if they won't help you from the beginning, they probably won't be of any help when other issues arise.

If I could give zero stars I would. This is a terrible company. We bought the machine and all the equipment and once they got the money offered zero assistance! They only care about the sale and my father suffered trying to use this machine and they had an "oh well" attitude. I am a nurse who works with short term post acute rehab patients and my advice will be to stay away from Inogen!!

Sales representative Mario promised me certain things at sale that were not true. My ship date was July 28th received item on August 6th. Called August 8th to ship back sat on hold for 30mins only to be told returns need to be approved by Sales Rep. Sat on hold an additional 30 mins with no response only hold music. I can only imagine the type of run around my salesperson is going to give me to return a item that I no longer need well within the 30 days guarantee. I have not even used the device once only opened box to get invoice details. I do recommend doing business with a company that promises something and fails to deliver.

A waste of thousands of dollars. Heavy if you purchase additional batteries to last longer than an hr plus. Then there is the $125 annual maintenance columns purchase required. However then worst has been their customer service. Right there for you when you want to purchase the product and accessories and cannot get a return call times 4 when you have a technical issues. Last call began at 3:08 pm 7-29-22 was hung up on while on hold at 3:15 pm and required to complete their satisfaction survey. Lowest numbers possible given. It's now 4:32 pm with no attempt to reach out to me from the tech which I cannot reach from my side. DO NOT PURCHASE FROM THIS COMPANY. IT'S NOT NEARLY AS EFFICIENT AS THEY LEAD YOU TO BELIEVE FOR A WHOLE LOT OF MONEY.

They do not actually give you a 30-day trial, as they start counting the "trial" from the date of *order,* not the date of *receipt.* 20-day risk-free trial might be more accurate. Due to the false advertising however, I waited to reach back out after 25 days and was denied the option to return.

Terrible customer service We’ve been trying to contact the sales department for several weeks no return calls no return emails keep getting bounced around on the telephone sales or customer service but can’t seem to get anybody that knows what they’re doing if this is the kind of customer service Inogen Provides then forget about it and make you crazy

N0 tengo grandes experiencias pero grandes necesidades