InogenReviews of inogen.com

I am disappointed. I expected my G4 to be more comfortable and lighter. I don’t see much difference from the portable oxygen tanks which I used without cost to me. I do like the battery charge while using while driving or sleeping. Sorry, I think it was too costly for what I received. Ps,the portable charger should come included with the cost of the G4

It is not possible for me to assess the level of benefit I am getting from using the full size unit for overnight O2. I have used the portable unit very little thus far but find it an annoying hindrance over what I am used to (nothing). I would imagine.that if I had been toting an O2 bottle around before this would be more clearly a step up.

The portability is nice but I wish I would have been informed ahead of time specifically that the product we purchased for my father only goes up to 3 L per minute. Had we known this we would have purchased the heavier version that delivers more oxygen. Also the neck of the tubing where it attaches to the machine has a tendency to fold over which then seems to cause problems with the supply of oxygen. Obviously this is a big deal.

I was charged more than the salesman quoted, I tried to return a hip bag carrier that I never used and was told I can not do that. It is and was still in the original packaging. I attempted to contact the salesman multiple times all to no avail because I was told that maybe he might be able to do something to help the return. He wanted nothing to do with me after the sale. You can get better service elsewhere. Also trying to get customer service for trouble with the device is a tedious chore to wait for someone to answer the phone while in the queue, expect at least a 20 minute wait.

Love the size. To noisy. Went and bought a larger one the is real quiet.

The product is very heavy and the strap always leaves a huge red mark on my neck. Also the battery doesn’t seem to last as long as was advertised

I was very pleased in the beginning but over the last few weeks the oxygen output doesnt seem to be as strong. I called tech services and the 1st time after a 35 min wait the connection was so bad I could not understand the person and they finally hung up. The 2nd time I called they said a 14 min wait and after 28 min they still had not answered and someone was at my door so I hung up. Have not tried any more. Oxygen pressure still seems low to me.

The device itself is fine but the carrying shoulder bag is poorly designed, shoddy construction and does not meet my expectations. Having to put the entire device on the charger to charge a battery is also a poor design. I understand that a separate charger can be purchased - for ~$300. That is a gross over charge for a battery charger.