InogenReviews of inogen.com

I received a bill in October for 1,187.84. I had no idea my insurance (Aneta) was not paying for 8 months. INOGEN took the money out of our checking account. Without informing us this was happening. When I spoke with insurance they said the bills where missing a number they needed. Now it's Christmas we're retired and have other experiences, electric, phone, groceries, house, car. And I was told to appeal to insurance, which will take 6 mos.

In the last year my mom has had to replace entire unit [imogen one g5] four times! They are complete junk! Never trust these machines! Customer service was good, but the machine is worthless. The last unit they sent lasted 15 minutes! I had to go rescue my mom at the beauty shop with a tank unit. It was an extremely scary situation, as she is on 5 litres. Again, complete junk!

Absolutely horrible company! If renting, they only give you 1 battery that lasts 4 hours. And then trying to cancel the rental, it took weeks to get them to pick it up!! I will be notifying Medicare of this. I told them that they were not picking up the equipment so they could continue to get paid for it. TERRIBLE RIP OFF COMPANY! I CANT EVEN GET ANYONE TO ANSWER THE DAMN PHONE! DO NOT USE Inogen unless you plan to buy. Nov 15 Still waiting for a shipping box to send back the portable unit.

From a Doctors' office, Unable to provide oxygen to my patients in a timely manner despite multiple calls. We cannot deal with them directly will continue using DME,s. They use customer service outside the USA, that does not speak English.

Contacted Inogen by email to ask if they would sell me the bottom tray for my At Home oxygen concentrator. It broke in half, just a piece of plastic that serves no use just cosmetic. I was told in so many words that it's out of warranty and should buy a new machine. Their machines are good but the company is sh--. A little understanding would go a long way.

Hi, my name is Katherine Chancey on Tuesday October 12th a man by the name Robert Vella called me and said he was from Inogen. He wanted to know if I would be interested in purchasing a Inogen One G5 I said well I have been thinking about it. He gave me prices and said I would get a brand new Unit for a certain price then he did his sells pitch on me. Wanted to know my Primary Doctor's name and I said he wouldn't be the one that he would be giving you the Perscrition. I told him my Pulmonary Doctor's name no phone number he I found his name. He ask me to call and tell them to be looking for the fax from him. He has my Credt Card information and I'm going through a Divorce and I'm Disabled. I'm so thankful that my Bank put a hold on the amount. I have been trying to ŕeport this . I looked at prices for the Inogen One G5 and it was much cheaper than what he gave me. I have been thinking about this for awhile. He told me to go ahead and call my Pulmonary Doctor and he said your unit will be out tonight and he said thank you abd be sure to call the bank. When I looked up the Phone number it came back as Inogen phone number. Here is the number 844-323-8072. After this phone call I got a text from a Robert Zella he said Text me !!! I didn't text him. I talked to different people and chat with two different guys. I was told that I would get a Email from the Company and when it would be sent out. I then found this other number that was also a Inogen Representative it was someone overseas and he gave me a number to call in Tampa, Fl. I ask him will you repeat this please he wouldn't so I said thank you and hung up. It was a Car Dealership. Not thinking at all of a sudden I checked my Bank it was in Pending Status. I called my bank and they took down the information and so they put my Money back in my Account and advise me to get a New Card. I'm usually not that Vulnerable but my Husband of 32 years Cheated on me 5 years ago and he just couldn't let it go and so I'm living with my youngest Daughter. I wasn't thinking that this was a scam. So please put out a warning or something so these people will not cause them any hardship.

The worst Sales/CST Service ever. I tried for 2 months to order INOGEN 3 portable oxygen and got so much run-around that I’m still dizzy! Rep. Steven took days or weeks to even return a call. I wanted to order through my insurance as it would be covered,$$$ and got nothing but excuses , Evem my Dr giving my prescription info was frustrated with them. Very, very poor communication. I left V/M message twice for Service Rep to cancel whole order…. Ridiculous! There are plenty other companies to take my business. Cust Service Grade = F !!

Buyer BEWARE! I have a G3 unit that until recently had worked ok. I had an error message and was told both via email and by phone that the unit could be sent back for out of warranty repair. I tried to do this and now I'm told the unit is not eligible for repair. A supposed supervisor from Inogen called me and rudely told me in more or less words " buy a new one"! There are other brands of portables available, I suggest you avoid Inogen, unless you want to do business with a company that doesn't honor it's word!