InogenReviews of inogen.com

I bought an Inogen portable oxygen concentrator at a really high price. I was told they would replace it during the first year with a "new" unit if anything happened to it. The unit stopped working, and the company replaced the concentrator the next day. That response was great. But I am almost certain that the replacement is not a "new" unit, but probably a refurbished unit. The replacement unit has a "knocking" sound in the motor that I know is not normal compared to the first unit I bought. I'm not happy given how much I paid for the concentrator.

Too much hassle with the unit. Batteries do not last as they were reported they would. I have bought the unit, but, would not do it again.

Bought the unit prematurely. Ddnt try to use it till this year and batteries wouldnt charge. Also, when I am not breathing good, unit is heavy. Never used the in house concentrator either. Sales person was knowledgeable.

i dont use any more i want out of here!

First, my Inogen just quits, JUST QUITS! I contact the company sales rep., whose response was to leave me a message that I was to contact service. The machine was only about a month old. Then, I contact service, who tells me, on a Monday night, that is too late to put in an order, so it will be Wednesday before I get a replacement. I asked what I was supposed to do until then, and was told "I don't know. Is there anything I else I can help you with ". Fortunately, after many calls, we were able to secure a concentrator for the night, at 11:30 pm. When delivered, the machine was NOT an exchange, like I was told it would be ; the UPS man had no clue what I was talking about, nor did he have the time to figure it out . So, I contacted Inogen, to make arrangements. They arranged for pick up on that Thursday. I gave the UPS man the machine, on that Thursday, yet keep getting invoices for $1,000. Besides all of this, I now have to either buy or rent a concentrator for home use, WHICH I WAS ASSURED WOULDN'T BE NEEDED, AS THE INOGEN WAS 24/7 CAPABLE. I wouldn't have spent thousands of dollars if I was just going to be back stuck in the black hole.