InogenReviews of inogen.com

If you purchased something or even if you don't they sent bundles of emails without your permission

TERRIBLE experience! From “Karen” the initial contact in Houston to the lack of response from “Mike” supposed supervisor to customer service help line- I purchased a machine for my uncle living overseas with a time constraint as I was trying to get it to my him 4 days after initial contact with inogen of which they were fully aware. All was guaranteed of coarse, , overnighted of coarse, credit card charged $3000 of coarse- machine has not arrived 5 days later. It actually never shipped as they stated. You call and no one answers. I did not receive a tracking number until today 5 days later. I lost the window to send it to my uncle. I still have not received a call back from any messages left, or forms filled out on their website. Obviously just another sales shop worth nothing with no pride in their work, lack of ethics, dishonest sales-pitch and the list goes on. Do not rush in to buying anything from Inogen. .

Inogen keeps bothering me with phone calls to return their equipment. Reason? They say the Dr hasn’t certified my need of the equipment. I’ve asked my Dr office several times and they have even sent duplicates to Inogen. I’ve asked and been shown proof of certification. I’m sick of returning phone calls where I have to wait on the phone FOREVER- and then get the same story. “No certification”you’d think sending the certification 4 times would solve the problem. Do they hire people who can’t read?Whoever is managing their paperwork and patient services is a total moron or this would have been fixed a long time ago

On 2nd machine from oxygen supplier. I don't use much but when I do, 100% not reliable Auto shuts off at less than 10 min on a full charge. Take battery off/on might lasts another 10 minutes. Right now I am having major breathing issues but can't go to the doctor without it. At home I have a concentrator. Takes over 24 hours to charge. As said same issues with both machines. Have the extended battery.

The machine works well, but the billing and customer service is the worst I have ever delt with in a company. I don't know how they stay in business with the amount of incompetence they employ. Even management isn't smart enough to solve problems. I have received phone calls daily for 2 months about needing my doctor's approval for insurance. Doctor has sent them no less than 7 times everything they need, and they still continue to say they don't have the info from the doctor. I've waisted countless hours on the phone with both my doctor and Inogen employees. I finally told them to just come get the machine I'm done dealing with their incompetence. Update Called the number left in the reply, did not accomplish anything. Received a phone call from inogen billing today saying that my insurance is sending payment to me not them. Called my insurance and they say they are paying inogen directly. Somebody in the billing management needs to hold employees accountable to finish their job. Every time they call with an issue which has always been an issue on their end, it's a new employee I'm dealing with. Why not assign cases to an individual employee and hold them accountable to finish a task instead of passing it on to the next, maybe you would get something accomplished. I am going to start recording my time spent fixing your problems with your billing department, and I will send you a bill for my time, which isn't cheap. My time is money just like yours is.

My concentrator stopped working on holiday weekend and Inogen promised replacement within 18 hours but failed. 48 hours later, no help.The concentrator is hooked up to a bipap. I spoke to Tony twice and to Christina once.Tony may have wanted to help but Inogen just lies. Likely I'll get to talk to someone on Monday who might be able to do more than lie.

I purchased an Inogen G3 machine a number of years ago(6?). With it I bought a life-time guarantee. I specifically confirmed with the salesperson that the guarrantee covered the two batteries I purchased (one single cell and one double cell). He even joked "you won't have to pay anything else again" The double cell stopped recently. When I called to find out how to get another LIFETIME battery they said that only the machine came the warrantee under the not the batteries. Maybe the guy who I spoke with was lying because I know for sure what he told me.

Don’t give them your information. They are worse than bill collectors. Even after you tell them NOT to call you anymore, they continue to hound you. I wanted some technical information off of website. It wouldn’t go to the pages I needed without me putting in my contact info. And then when I did the pages didn’t contain the information I needed and I was in an endless loop of useless sales propaganda.