InogenInogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tools & Equipment · Petaluma, California
Excellent
Tools & Equipment · San Diego, California
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Tools & Equipment · Pasadena, California
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Tools & Equipment · Stockton, California
Excellent
Showing 165 reviews with 2 stars · Clear filters
CHARLES E.
waste of $2500
Response from InogenJan 4, 2019
Hi Charles, Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
ANNE B.
I am very disappointed in the company for the things that were not told to me . I explained to the sales person why I needed oxygen at night . This machine is not continuous so when I shallow breathe it stops. Really defeats the purpose of why I purchased it. Also I paid a thousand dollars extra to pay for any repairs for the machine. The tubes on the side quit and they told me that part was not covered but only the machine. Like really, can one function without the other. I would definitely not recommend your product to anyone. The sales person should have told me this but I guess sales are more important than facts. Thank you
FAY S.
There is not enough room or time to write a dissertation on the multiple issues with Inogen's customer service. Make sure that you keep ALL of your paperwork including your lifetime warranty if you purchase one. Call back requests are rarely returned, sometimes never. Make sure that you discuss with your doctor if there maybe a possibility that you may need more than 3L of on-demand (pulse) oxygen in the future as the light weight version of the product does not deliver more than 3L. Also, if you travel by plane you will need a double battery. If you travel overseas or to Australia as an example you will need multiple double batteries, based on your flow rate, or the airline will not allow you to fly.
Mary
We had the unit for about a month and had to send it back because of the unit running hot. Then when we got the new one it continues to beep when turned on initially it says sensor error. So we've had two units and they have not been completely satisfying. We also didn't realize when we first bought it that it only goes to level 3 and we may need a unit that goes to level four. We will cross that bridge when we get there. Not real happy with spending cash and neither unit runs 100%.
JEFF P.
I have purchased two different machines, G3 & G4. In one year the G4 needed replaced. The G4 had to be replaced 4 times in less then 10 months, once the G4 stopped working while in Hawaii and couldn't get one to replace it before I flew home. Then it started work on the flight, to stop again a day after I got home. The service department was helpful and suggested numerous solutions, some worked didn't. Some meeages that appeared on the screen wasn't even mentioned in manuals.
PATRICIA C.
Product does not work consistently. Sales person non responsive. Customer service average at best. With a product that consistently fails, these are elements of disaster!
Response from InogenJan 4, 2019
Hi Patricia, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business. Best regards, Customer Care Center
MARJORIE B.
Great support from the company. Reliable and easy to use
Response from InogenNov 10, 2018
Marjorie, Thank you for review. Is there anything we can improve upon? Based on the two stars in your review, we must be able to do more.
ILENE T.
The Imogen product is very good Your customer service is very poor. After setting up service with insurance , etc when asking sales dept. more questions NO RESPONCE! CUstomer sealed so why bother any additional service I purchased a additional battery and it took nurmeous calls to receive a receipt When calling the 800 no often put on hold for a long time