InogenReviews of inogen.com

0 stars is not a provided choice. I've had Inogen machines since 2018 and they have always been reliable. I am on Medicare with supplemental insurance. In the past, when the machines failed, they were replaced with the same model made by Inogen. A week ago, my floor model. which I use to breathe while sleeping, began beeping. I called Inogen the next morning. They quickly decided to replace the machine. The machine was replaced with a machine that is twice as big, twice as heavy and at least twice as loud. It also retails for $750 as opposed to the nice Inogen brand I had been using for 5 years, which retails for more than $1600. One of the many support reps I spoke to suggested we try another machine because the first may had been damaged in transit. He acknowledged that he heard my complaint before. I am now using my second "replacement" machine. I tried to speak to a supervisor. I did receive a voice mail from a supervisor who left a very terse message stating that there are no Inogen machines available. I called Inogen again and asked for the supervisor to call me again so that I could speak personally. She did not call. I now have a monster of a machine in my bedroom that is so loud that I have it behind a stuffed chair 9 feet from my bed in an effort to muffle the sound and stifle the vibration. When I can no longer deal with the intense sound and vibrations, I breathe with my portable, which does not provide the continuous flow that my medical issue requires at night. I would like to have an Inogen machine like I have had for years. I lie awake at night with the loud noise and vibration coming from that machine. This is not the way customers should be treated. If I can breathe, I cannot sleep. If I can sleep, I cannot breathe. Like many other businesses, the customer is becoming increasingly less important. I'd appreciate some suggestions from Inogen. Now that they have my original machine, why not fix it and send it back to me? Inogen left a cookie cutter reply to the above, saying that I should contact customer support so that things could be made right with my Inogen unit. The whole point of my complaint is that after years with Inogen, I no longer have an Inogen unit. And no one at Inogen has been able to help me in that regard. Again, my Inogen machine started to beep, I sent it in as instructed, and was given an inferior machine in return, a machine that has a decibel rating twice as high as the Inogen. Inogen’s response to me is meaningless. I must have spoken to half the staff in customer support and still have a non Inogen machine.

Spam emails with no unsubscribe link. Scam!!!!

I know it is hard to believe but I called them to buy Portable Oxygen Concentrator . As I was assigned to one of their sales rep; although I spent an hour on the phone; they refused to sell me the device. Sent a complaint message to their management; they did not care to respond....Luckily; they did not as further online research showed me there are much better option that wanted my business. I agree it is a Tragically-funny; a company who spends so much online marketing has such a bad sales department.

I am having problems with the hoses on both the portable and the large unit. The hoses bend where attached and i am not getting any oxygen. Unless I am holding the portable and making sure the hose is straight up it bends and restricts the air. the warning lights come on. I need someone to call me about this as its happening all the time.

Husband has copd he has an inogen 3 been having it about 10 years has broken down once again but this time getting a replacement in a timely matter did not happen as of the time of this review he still does not have it. We spoke with Vami extremely disrespectful customer service person. I would definitely not recommend Inogen to my friends or family.

Most disturbing thing about INOGEN and PHILIPS is this - they fail to have customer service solve a single problem, yet, banter BS online saying "Gee, sorry! How about contacting customer service! What kind of delusional nonsense is that!?"

My father's pulmonologist wrote the order for him to receive an Inogen summer of 2022. After not hearing anything for two months, I started making calls. By November, I connected with Inogen and began filing and refiling paperwork. By early December, we expected to receive the portable concentration within a few days. The deterioration of my father's health accelerated over the holidays. By mid-January I realized I had not received the machine. I began calling again, this time connecting with people who could help. I rushed my father to the hospital Superbowl Sunday, where I was told he was in End of Life stage. We put him in hospice where he died by the end of the week. The Inogen came the day he began hospice. A few days after his death, someone from Inogen called to do a QA check. We (my sister and I) told him our father was dead and to pick up the concentrator. He assured us it would be picked up in 72 hours. We called back three days later; however the calls were automatically disconnected by the queue. We called the number on the packing slip, but the young lady said she only handled sales and to call the broken customer service number. We continued to call. My sister reached someone on 2/28/23. He gave us a case number and said he would accelerate the case. Today I called a 'corporate' number hoping to find help. I was told to call back later because the customer service lines were down. I asked him to find an executive assistant to help me (I am an EA, so that's why I requested and EA to help). He put me on hold for 15 min and the call mysteriously disconnected. My father has been dead two weeks with two boxes of Inogen products sitting in his living room he waited 7 months to receive. Unless you expect to live a few years, you can skip the Inogen portable concentrator. You will die waiting for it.

We started with a Inogen One G3 and it had to be replaced 3 times in the first year. It is a necessary piece of equipment so we ordered a second machine which is an Inogen One G5 . It had to be replaced 2 times lucky not both at the same time. The G5 alarmed to replace columns with picture of column and big arrows. I bought new columns. I did not trust INogen so I ordered new columns twice, BUT I received only one set and they charged me twice. The new columns were installed as the manual said, but the machine did not display the appropriate messages and the O2 alarm keeps coming back every hour or so.