InogenReviews of inogen.com

4.13,951 reviews
Tools & Equipment
859 Ward Drive, Goleta, California

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Inogen

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About Inogen

Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.

Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: inogen.com
Website: inogen.com
Category: Tools & Equipment
Location: Goleta, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Inogen reviews

Showing 397 reviews with 3 stars · Clear filters

Dee
Mar 27, 2026
Commercial is misleading
This machine is great for someone not on a continuous flow of oxygen. I'm not sure if I missed it when talking to a rep, but the commercial is definitely misleading. This is the only reason I didn't give it five stars. We have paid the money and now have the machine that we are afraid to use because if oxygen drops, we are playing with my mom's life.
Response from InogenMar 27, 2026
Thank you for reaching out, we appreciate your feedback! If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center Best regards, Customer Care Center
Vicky Z.
Mar 23, 2026
I love that I can take my portable…
I love that I can take my portable inogen anywhere, but I disagree with their repair practices. It takes them up to 5 business days to speak with a return specialist and once you send it in for repair, it can two weeks! That's a total almost 30 days to get my machine repaired and sent back.
Response from InogenMar 26, 2026
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
tony
Mar 7, 2026
Was fine for a couple months, then,,,,
The machine worked fine for a few weeks/ a couple months. It is a rental thru my insurance co. Then it began to alarm regularly. Changed the cannula, no difference. Fully charged. I live a mile high. Winter temperatures low 20℉ ~ mid 30℉s. It will turn on, then stop with no alarm, is fully charged. So it is getting returned to rental place. I have oxygen tanks so I am not going to hospitalized due to no O2. I will ask my pulmonary doctor to write me a prescription. I will purchase a new unit. The rental place said the home unit not working was “My Fault”. I am also returning the loud home unit. I have already purchased a replacement. The estimated date failures was about March of 2025, almost every day alarms, malfunctions.
Response from InogenMar 9, 2026
Hi, we would like to apologize for your negative experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards a resolution. Best regards, Customer Care Center
Jerry G.
Dec 1, 2025
I ordered extra tubing and paid for it…
I ordered extra tubing and paid for it via credit card. I had to call company 3x to get the parts.
Response from InogenDec 5, 2025
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
JO A M.
Oct 20, 2025
The home unit is great
The home unit is great. The battery on the portable unit isn’t sufficient to get through a drs appt. It would be nice if they sent 2 batteries with the unit. When I inquired about a 2nd battery I was told the cost would be $400!!!!
Response from InogenOct 22, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center
Felix S.
Oct 12, 2025
Long wait initial parts for new user.
When new unit was shipped to first time user, green connector for tubing was omitted. Had to wait over two weeks to get one since request had to be be made twice. This is poor customer service. Was deeply disappointef.
Response from InogenOct 17, 2025
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
cary F.
Oct 12, 2025
I have to remove battery every time I…
I have to remove battery every time I want to turn it on . It is very disappointing.
Response from InogenOct 17, 2025
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Jeff M.
Sep 23, 2025
Unfortunate circumstances
It not anything you did but my condition unfortunately got worse where I require more than 5L of oxygen. I hope I can recover where I can use it again.
Response from InogenSep 25, 2025
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST. Best regards, Customer Care Center

InogenReviews of inogen.com

About Inogen

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Inogen reviews

Commercial is misleading

I love that I can take my portable…

Was fine for a couple months, then,,,,

I ordered extra tubing and paid for it…

The home unit is great

Long wait initial parts for new user.

I have to remove battery every time I…

Unfortunate circumstances

About Inogen

About these reviews

More in Tools & Equipment, California

H3R Aviation, Inc.

Backyard Landscape Supply

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Original S.W.A.T.

Inogen reviews

Commercial is misleading

I love that I can take my portable…

Was fine for a couple months, then,,,,

I ordered extra tubing and paid for it…

The home unit is great

Long wait initial parts for new user.

I have to remove battery every time I…

Unfortunate circumstances