InogenReviews of inogen.com

First sales rep wouldn’t return calls. I called one week ago. Oxygen is being sent from a center 30 minutes away yet I just today received my home concentrator damaged and my portable overheating before even charged. Now I am being told maybe I will get by Saturday, 8 days after I made first contact, or possibly Tuesday because of the Holiday. I have COPD and require this oxygen. So Inogen is literally shortening my life by not doing their job. Do not stuck with this company like I am.

If I could give a zero star I would! My fiancé has Muscular Dystrophy and moved from NC to AZ and was told the day before he left to call the following Monday and they would pick up the old concentrator and put an order in for a new one sent to our new address, we just called and we’re told they don’t do that because it’s the client’s responsibility and would have to pay for it to be shipped. If we had know it had to be done that way, it could have flown free on his flight but no we have to pay cash for a weekly rental because their customer service for LIFE SAVING EQUIPMENT is atrocious! I am furious because you can’t have your CS reps say one thing and then after moving across country tell you that you have to move it. Well if you would have said that we would have. How can you take advantage of elderly and disabled people in such a way? Now we have to figure out how to rectify this situation without costing more money we do not currently have. Be warned before choosing to go with Inogen because they will give you unnecessary added stress. Also, we spoke with Rhonda this time and her supervisor who she supposedly spoke with and she was very rude!

Dr has requested that the unit be returned, as I do not require it.

If you really want to know have senior management give me a call. Otherwise I am wasting my time. Ken

My G5 unit malfunctioned after owning it for just over 1 month. Inogen told me they’d send a brand new one out. The customer service rep was cold and simply didn’t seem apologetic or to care at all. I have no back up for oxygen. I also had to cancel appointments to sit and wait to sign for my new unit from UPS. When it arrived it looked to me to be a refurbished unit instead of brand new G5 as promised. I called Inogen and spoke to a much nicer representative and sure enough it was a used machine. I had to cancel a few more appointments to wait around for another “brand new” G5 the next day. For the amount of money paid this is totally unacceptable. It seems they tried to sneak me a used machine.

My Mom has not had an oxygen machine for a week! Her machine was displaying error messages and wasn't working. In short, over the last 7 days of trying to get a replacement machine has been a nightmare! First they got the shipping address wrong and that was just the start....I've been on the phone with them everyday for 7 days and a supervisor refuses to call me and the UPS tracking number they provided is invalid! They claim the tracking number isn't working because UPS never scanned the package! What a runaround!

In four years I have had 3 new Inogene G3 machines. The first on malfunctioned at 4 months. The second one quit just after a year, am on the 3rd Inogene it is not working right and found out they no longer make this machine and can’t fix it because they don’t have the parts. Have spent over $3,000.00 for machines, columns and batteries and now have nothing!

After the Sales Rep turned me over to the Intake Department everything went to hell. No follow up, No returned calls and forget about The Customer Service Department. They promised a call back from Senior Management but it never happened. I waited 3 weeks for contact about my equipment and never heard a word. I messed with them the entire month of May. They may have a good product but their people will leave you hanging.