InogenReviews of inogen.com

I just replaced the cartiges in my OxyGo in Dec 2023 as it was indicating "low oxygen"... after restarting it indicated oxygen error. My provider sent it to be repaired and that it is a faulty oxygen sensor. Then they told me "only warranty repairs are being done" and my unit is out of warranty. They then handed me a form that I could get $50 toward a new Oxygo!! It seems ridiculous that I was sold new colums on a machine that is basically worthless. My Oxygo is SN-17313456. Please advise how I get a new oxygen sensor and/or a reasonable replacement. I spent many thousands of dollars on this "new" equipment from what I thought was a reliable company. not maintining a reasonable parts supply is criminal. Update: Feb 5 Inogen has reached out to me with a general email “hoping they can assist”…. I responded with my receipt of $3500 o2generator and runaround. So far, I’m waiting… and will hold my breath. (Pun intended).

it makes to much noise, hate useing it plus hard to carry and carry anything else or to sweep floor or to scoop snow. it is a very heavy breather when its on. That is the worse thing about it. beside being hard to carry

Inogens response to my complaint is an email saying they want to improve their service and request that I call customer service. They did not address the complaint which was a complaint about Inogens, customer services employees handling of questions about my outstanding order. I was promised that a supervisor would CALL me to address my order, I havn't received any communication other than trustpilot email. This seems to be their normal way to handle problems

YOU ARE THE WORST OXYGEN COMPANY OUT HERE! YOU WANT PEOPLE TO DIE, YOU WILL KILL SOMEONE. TELL ME MY PORTABLE SAYS LOW OXYGEN IM LEAVING FOR THE AIRPORT ON A SATURDAY AND ALL YOU CAN SAY IS GO TO A LOCAL HOSPITAL AND A CUSTOMER SERVICE REP WILL CALL YOU TO TROUBLE SHOOT ON MONDAY! ARE YOU KIDDING ME!! YOUR COMPANY SUCKS. I CANT WAIT TO SEE YOU IN COURT. A BILLION DOLLAR COMPANY SENDING OUT CRAPPY MACHINES. HEY CEO USE SOME OF YOUR MONEY TO GET BETTER MACHINES. YOU ARE GOING TO KILL SOMEONE. FROM WHAT IVE FOUND YOUR CRAPPY MACHINES HAVE SENT PEOPLE TO THE HOSPITAL!!! SHAME ON YOU ALL! EVERYONE WORKING THERE KNOW THOSE MACHINES ARE REFURBISHED AND CRAPPY!! HOPE YOUR FAMILY MEMBERS GET ONE! SHAME ON YOU ALL!!

I haven't used it yet Do not need it, I'm waiting for instructions to return it

I’ve had the worst experience it took over a month and I ended up telling them I was going somewhere else the staff were not helpful, they kept telling me they needed things from the doctor and every time I called the doctor said it was sent. The employees are rude and I wouldn’t ever recommend this place.

My husband passed away before being able to use the equipment. One box was not even opened. But Inogen would not take back and refund either machine. That is financially devastating for me at this time.

I called Inogen and asked were they in network with my insurance. I was told yes. I called each time I received a large bill. Yes your insurance must have made a mistake after five months of all their lying. My company moved over to another insurance Cigna. Same thing happened again Inogen representative said oh I don’t know if we are in network. I said find out if you are in network after holding 40 minutes he came back Cigna not in network. So before you get your home oxygen get something I’m writing because the sales people will lie to you just to get you signed up.