InogenReviews of inogen.com

I called for customer service and had long wait times to be told someone would have to call back and they did not - this was on two occasions. The blue tooth on the device, I was told by an IT person-because I could not reach the Inogen people, is non-functioning.

My disappointment with Inogen continues. I can add another unit failure to my experience. I been thru a half dozen G5's that have failed and had to be replaced. The authorized seller I've bought from has been great and understanding. Every failure has been after less than 100 hours of use. I even had a brand new unit fail after only 4 hours of use. I don't trust these POC's. If you are considering purchasing an Imogen product I would recommend adding the cost of a lifetime warranty (about $500) to the cost of ownership. The one thing I can count on is the unit failing. Soon I will be past warranty and stuck with a $3000 paper weight and needing a POC. I would not recommend Inogen concentrators but if you do buy, get from a authorized dealer and not direct from Inogen. ------- I see I received the standard canned response from Inogen. Unless you would consider supplying a unit that will not fail or give me a free lifetime warranty, I see no reason to talk. Every time I return a unit, it costs me $89 to have a replacement shipped.

I got the Inogen. The bedside oxygen did not work. The portable is too heavy. I have been waiting for weeks and weeks to recurve labels to return your equipment. This is ridiculous. I have never had such terrible service. I don’t know what to do to get this equipment returned. I have had many conversations but no action. Please help me. I don’t want your equipment

i have been trying to get a machine for my mom i have filled out paper work at least twice and nothing .she has a perscription for oxygen and the portable tanks are so heavy for her that going out is difficult talking to customer service with a wait of 20 minutes or more to be told the same thing over again is frustrating worst experience i have been through my mom would like one but i give up i know we are not the only people who would like to have one but horrible service thanks for the frustration good luck

I am not impressed with how short of a time the columns last and not impressed with the cost related.

I purchased an Inogen Rove 6 for my mother on Mar 14, 2024. The unit finally arrived on Mar 18, 2024 due to UPS having a mechanical breakdown, according to their site, and requiring a signature to receive. Today is Mar 29, 2024 and we have been through 3 units so far that keep failing. Last night was the last straw. I talked with the service team and suggested sending a G5 unit since the Rove 6 seems to have issues. Still waiting to hear back on that from the Tianna, the sales lady. Haven't been able to get her to return my calls lately. But if the product worked, she wouldn't be hearing from me. At this point, I wouldn't recommend getting the Rove 6. And please don't tell me to call customer service once again. The wait times are ridiculous!

What is wrong with these people? They REFUSE to send me boxes to return their equipment! You wait on the phone for well over 20 minutes to talk to an incompetent person. They have promised me three times that they would send me boxes. I have turned them into Medicare and the BBB. Now they send me a bill for $1,600 for not sending the equipment back. Just shaking my head! Your response is laughable!

Your company is the worst I have ever dealt with! You kept sending equipment I never ordered. You recently sent two battery charges when I only ordered one and won’t tell me how to send it back. When we first started with you we couldn’t say enough good things. Not now!