InogenReviews of inogen.com

The customer service the worst I have ever experienced, and the company is terrible to deal with. I had previously written a positive review when we were new to the company and its equipment. Since then, things got exceptionally worse. The oxygen concentrator we purchased, a Rove 6, is advertised as having a lot of good features. However, it did not supply oxygen in adequate amounts to my wife. Every time she used it, her oxygen levels dropped considerably. Obviously, this is a dangerous problem. So we wanted to return it for a refund and started inquiring about the process within the return period. A BIG problem was trying to get to customer support. Every time I called, and I have done so over half a dozen times, I had to wait over 40 minutes, often just giving up. When I finally reached someone (name withheld), he said he could not resolved the problem because that was not what his department did. I would have to speak with sales. Unfortunately, I was told that the person who had sold us the machine did not work there anymore. That should not be the issue, as I was buying from the company, not from the individual. So they gave me the name of a sales manager (withheld in this review) and said he would return the call within the day. This did not happen. I waited over a week and then tried again. No luck phoning in, so I wrote to the email address. I got the same agent who said he would contact the same sales manager and have them call me. No phone call. Ironically, the next time I called, I used the sales line extension, and someone answered within two rings (clearly, they like to answer the sales line, but not the customer service line). That agent also said he would have the same sales manager call me. No call. I am definitely being blown off by this company which, I believe, is using sketchy (to say the least) business practices. On my next call--again, to sales, because they answer the phone--I asked for the phone number of that sales manager and an email address. I was given that. I also requested the name of the supervisor and was given both his email address and telephone number. I call both and wrote to both, expressing my anger at being ignored, not receiving return calls or return email messages, and stating that I was (am) ready to take legal action. No surprise that neither has gotten back to me. Currently, I am initiating legal action. I would stay away from this company like the plague. My wife needs reliable oxygen. Their equipment did not provide it. She has been in the hospital and rehabilitation units for the last six weeks, and the unit plus the extended battery we purchased have been sitting idle and useless, as we cannot trust its operation. I would advise potential customers to find another company, one that treats its customers honestly and fairly.

Beware. Replacement battery prices are over $600. Not returnable or refundable, but not told when purchasing. Found on Amazon for $280. I have G4, love the unit, purchased the lifetime warranty and have used it. Currently, a very unhappy customer.

I received four faulty machines in a row. The oxygen purity falls below 39% so the device is unusable. The first device failed the same day. The second failed after 8 days. The third device failed after 2 days. The fourth device failed after 10 days. Customer service is deplorable. I purchased the latest model, Rove 6,out of pocket for $3295.00.

I received my inogen equipment a few days ago. I've been trying to call customer care AND Customer Service since lunch time. I've been put on hold for unacceptable times at both numbers. First call to customer care 5 mins no answer, 2nd 28+ minutes no answer, tried the number on which they first contacted me, on hold 10 mins no answer. Called official site, they answered but NO help, promptly told me they were 'sales only'! The floor unit is noisier than my Toyota Tacoma would be if it was in my bedroom. Unusable for me. Portable okay but heavy for me. My rental covered by insurance but Inogen's first rep told me I had to get both the floor unit and the Portable. It's now 3:35 pm and I'm about to call my insurance to verify that and report their non response. SJT in AL

It's really heavy and loud.

I can’t get Customer Service to answer the phone. I’ve called three times on three different days and been on hold for nearly 30 minutes each time before giving up. I need to get some information for reimbursement from my insurance company and I can’t get any response.

Hate your oxygen tubing! The prongs are not long enough and the outside that they are connected to is to thick and they will not stay in my nose ever though I tighten it up!!!!

Have somebody answer the phone when you call I called the emergency number and I'm on hold for 45 minutes to 2 hours before someone answers the phone as completely unacceptable and this is not been more than once every time I call it's like that plain disgusting I had to call my doctor's office so they can contact them nobody even answer the damn phone