InogenReviews of inogen.com

I purchased the G4 on 5/4/21 from the INOGENONE company it worked fine for a week had to send it back because it kept beeping with different error codes! I got the replacement one on the 5/12/21 worked good up until 7/10/21 now I can't read the display screen its blank on my 2nd G4! Once again I have to ship it out for a replacement G4!!! I'm thinking now these are refurbished units that are over PRICED for people who are in need and what to live a normal LIFE! I shouldnt be having all these issues with a product that is so expensive the first 1 to 3 months of using it!

I bought this machine not understanding that I needed continuous oxygen and not burst. Inogen does not make a machine that I need. I returned the machine 3 weeks ago and they just charged my credit card for another month. Customer Service is non-existent. You call and are on hold for a half hour or more.

Service level has been horrendous for years Better today than 2-3 years ago but still a far cry from where it should be when you’re talking about life and death matters like oxygen. I wish I could talk to one of the top leaders in this organization and share with them what we’ve experienced over the past five years. Equipment is good Service level is still bad Called emergency after hours and they said something wasn’t documented and I would get a call from someone the next day They initially wanted me to call back the next day to tell their own service dept that they didn’t have something documented in my Mothers record correctly, so I asked Kaylee “shouldn’t you be the one talking with your service people to get this correctly?” And why can they see this during the day, but you can’t? She acted as if I was bothering her and said she needed to clear the line in case there were any other emergency calls. But what about my Mother’s emergency right then, and her need for continuous flow oxygen that they didn’t have properly documented in her file for the after hours staff to see? Day time people can see it but night time people can’t? Something seriously broken. They’re quick to call you back if you’re purchasing but definitely not for service. I’ve found one person there in the replenishment area who was awesome, but that’s it in five years. Wish I could remember her name bcuz I’d share it here. Hold times are atrocious - at times over an hour plus wait time just to talk to someone and it’s been this way for years! Additionally, I was told that Inogen has now decided that your hose and cannula has to last you three weeks instead of the two that it used to be. I wonder if the government for Medicare patients is aware of this. Not what they originally agreed to when we signed up for oxygen service with them and bcuz of my Mother’s vulnerability to bacteria etc. her doctor wants them changed weekly yet Inogen will only give one for every three weeks. Trying to save cost to the company at the expense of our precious elderly?! So wrong! I work in the healthcare industry and have also run service and call centers before. Huge training issues, trust, empowerment, ownership abs accountability issues. I’d love it if a leader from Inogen would call me. Maybe I could provide info to impact positive change.

For the price this machine G5 is not worth unless you only have slight breathing issues maybe! I find the oxygen on demand type of breathing takes a while to recover. If you need a constant flow of air do not buy this machine. I am sorry I bought it except for the fact that when I need it is portable but when I walk with it in I am constantly out of breath with it on 5. I am only using with activity.

Unhappy that the machine is telling me the sieve needs replacing after only 8 months when I was told to expect a 12 to 18 month life.

Unit broke a month and a half from purchase and has to be replaced. Customer Service had a new unit to our home the next day. I-phone app was difficult to connect to and stay connected.

Poor design. The tube is always crimping setting the alarm off. Much heavier than I thought.

The oxygen is not what we expect. It's not noisy silent. Maybe for other people will work