InogenReviews of inogen.com

I first contacted Inogen in May (2024) with questions. After a very pleasant conversation with the rep, I agreed to start the process of getting portable oxygen equipment for my dad. He is 94 years old and has congestive heart failure. It is now the end of August (2024) and we STILL DO NOT HAVE the equipment. I called them a couple times but nothing ever got resolved. (And by the way, expect long hold times. I waited 45 minutes before their system dumped my call and I had to try again.) I did get through to an intake rep a few weeks ago. She blamed the doctor's office and claimed that they left several messages on the doctor's phone. This sounded highly suspicious because I know how diligent the office staff is. So I called the doctor's office myself. And guess what...?!! They didn't have a phone service that took messages, which means the customer service rep lied. We are back to no resolution and no follow-up. I've heard NOTHING. This whole process should have taken 4 weeks, tops. Yet here we are, months later and still in limbo. Even if - by some miracle - they suddenly resolve all of their issues and call to give me the green light, I'm no longer comfortable giving them my credit card info. I have no confidence in the company. I have never encountered such inconsiderate, incompetent and unprofessional treatment in my life. Needless to say, I am thoroughly disgusted. My advice: If you're looking for portable oxygen equipment, I strongly suggest you look elsewhere.

I hope this email finds you well. I am writing to express my frustration regarding the recent purchase of an Inogen One G5 battery charger. I appreciate the excellent service provided by Main Clinic Supply when I reported that the charger wasn’t working due to a port issue. They promptly assured me of a replacement. However, the situation took an unexpected turn when I learned that Main Clinic Supply was waiting for Inogen to send new chargers. Understandably, they had to return a pallet of broken chargers. Given my urgent need for the charger, I decided to contact Inogen directly. To my surprise, the price quoted over the phone was $407.00, significantly higher than the $342.00 listed on Inogen’s website. As someone dealing with medical issues, I find it distressing that a company would overcharge individuals in need. While I appreciate the quality of Inogen products, this pricing discrepancy is concerning. I kindly request transparency and consistency in pricing, especially for essential medical equipment. People relying on these devices deserve fair treatment. I hope Inogen addresses this issue promptly to ensure that others don’t face similar challenges.

Failure to deliver equipment and refusal to provide any expected delivery date, even after a couple months

This company just keeps getting worse. Last writing Inogen would not help, fix, repair or replace home unit (not original owner) now when asked what to do with old unit answer was throw it in with the garbage. It clearly states on unit “ DO NOT DISPOSE OF IN GARBAGE”.

Horrible! Customer service is non- existent. Myhome unit stopped working at 4 AM Sunday. I requested a replacement & was told it would be delivered ASAP. ITs Wednesday & i have called several times. Today i was told they called back & i didnt answer so the case was cleared. Forget trying to speak to a supervisor.I had my portable break while out of town & got zero help. I would never use this company if i didnt have to.

Needed our battery chargers back. They couldn't locate them. Said battery chargers are quite expensive. No cost given. 2 Chargers were sent @ and a charge of $344.00 Same 2 chargers on Amazon Prime are a total of about $50.00 What a ripoff!!!

I am very angry at your company as I have been trying to return this item as it not as the company says. I was told it would be 3 pounds and even with the smaller battery it’s still too heavy. It is misinformation. And their customers service is terrible.

I just spoke to a supervisor at Inogen who took my concerns regarding the delay of the delivery of my portable oxygen seriously. I was without oxygen after my concentrator broke for an entire week waiting on a replacement due to mistakes made by both Inogen’s staff and UPS. Inogen’s supervisor called me and apologized profusely and looked into the issues that led to the delay. UPS, however, after hours on the phone with them and several assurances that they understood that they were delivering essential medical equipment, didn’t even bother to put the concentrator on the driver’s truck.