InogenReviews of inogen.com

4.13,951 reviews
Tools & Equipment
859 Ward Drive, Goleta, California

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Inogen

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About Inogen

Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.

Inogen (inogen.com) has 3,951 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: inogen.com
Website: inogen.com
Category: Tools & Equipment
Location: Goleta, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Inogen reviews

Showing 383 reviews with 1 star · Clear filters

Karen Z.
Oct 27, 2024
Starting with John he did a good job…
Starting with John he did a good job explaining things. I got no news from the Dr. and I will start with him. He told me nothing about going on oxygen. I didn’t realize but I was carrying the small handle and lost the shoulder belt. Left a message with John to no avail. I have not been using the oxy at all.
Response from InogenOct 29, 2024
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Georgia J.
Oct 7, 2024
I ordered wrong backpack accessory…
I ordered wrong backpack accessory because it was the only one I saw on the website. Therefore, I assumed it would fit my unit it didn’t then I went back to the website went further further further further into it and saw a smaller one so I called wanting to return it and get the other one and I was told no. All sales are final.
Response from InogenOct 16, 2024
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Patrick S.
Oct 1, 2024
Don't leave your customers on hold for…
Don't leave your customers on hold for over a 1/2 hour when they call customer service.
Response from InogenOct 4, 2024
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Edward H.
Sep 24, 2024
When I receive my machine
When I receive my machine, I attempted to call Customer service several times no one ever return my call. Very frustrating.
Response from InogenSep 24, 2024
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Greg
Sep 23, 2024
Inogen will NOT issue a RMA number to…
Inogen will NOT issue a RMA number to return equipment. Have been getting run around for 3 weeks DO NOT purchase anything from Inogen, their return policy is avoidance, keep customer on hold and will not honor 30 day. return policy numerous phone calls to Inogen over the last 3 weeks
Response from InogenSep 26, 2024
Thank you for reaching out, we appreciate your feedback! I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Beth O.
Sep 20, 2024
I purchased a backpack at $120 for my…
I purchased a backpack at $120 for my InogenG4. At 91 years old, I cannot open the clasps on the straps. NOWHERE on the website was it stated that I could not return the backpack. So now, on a flix income, I owe a $120 backpack that I can't return. I contacted customer service, and they were no help at all! I will not be ordering from this company ever again.
Response from InogenSep 23, 2024
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Oleda D.
Sep 18, 2024
It is too heavy to carry around,for my…
It is too heavy to carry around,for my job. So I already hv one. I want to return this to the company. But the guy that I purchased it from has not returned my call.
Response from InogenSep 20, 2024
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center
Mary C.
Sep 14, 2024
Undependable Oxygen Units
I purchased a G4 in December 2019 for my husband. Until about October,2021, we had no problems. Due to a fall, the case was damaged and a “new” unit was sent. Since then, his unit has been replaced about every two to three months due to various equipment failures. Inogen is quick to replace the unit, usually overnight. However, the inconvenience is substantial. I worry constantly that the unit will fail again. What if we are away from home and can’t get oxygen tanks!? He depends on oxygen to sustain his life I don’t know how this problem can be permanently resolved. The unit is handled carefully and according to the Inogen instructions. The Inogen quality has declined significantly.
Response from InogenSep 14, 2024
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center

InogenReviews of inogen.com

About Inogen

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Starting with John he did a good job…

I ordered wrong backpack accessory…

Don't leave your customers on hold for…

When I receive my machine

Inogen will NOT issue a RMA number to…

I purchased a backpack at $120 for my…

It is too heavy to carry around,for my…

Undependable Oxygen Units

About Inogen

About these reviews

More in Tools & Equipment, California

H3R Aviation, Inc.

Backyard Landscape Supply

Supply Ontime

Original S.W.A.T.

Inogen reviews

Starting with John he did a good job…

I ordered wrong backpack accessory…

Don't leave your customers on hold for…

When I receive my machine

Inogen will NOT issue a RMA number to…

I purchased a backpack at $120 for my…

It is too heavy to carry around,for my…

Undependable Oxygen Units