Shaun M.
Parked Funds
I signed up for Innago property management portal this month to manage a few of my properties easier and deciced to test it out with one of my new tenants who was switching properties with me. He submitted his deposit as well as his first month without issue and all was well up until the morning that the funds were suppose to be settled into my account. When trying to login that afternoon before as well as the morning before my account was blocked from access as well as my tenant. Since i've researched online and have seen that this has been done to not a few but several people which is a little fishy to me. I've sent an email over as of 2AM to get the ball rolling on whatever the outcome will be but I want to be proactive and ensure I have customer service due to the amount of funds that are being held. To be clear Innago isn't a bank and I do no have time or need for my or tenants funds to be parked at a place for their use in the meantime. These funds either need to be settled or refunded back to the tenant to use a different platform. The tenant has provided a screenshot of charge taken by INNAGO LLC on April 9th 2026 in the amount of 6,722.00.



