Innago Property Management SoftwareReviews of innago.com

Completely negative experience using this platform. There are no safety measures in place for fraud payments, their platform is clunky to use, and they don’t have provisions in place to help a landlord dispute issue and instead add additional fees. We had an issue with tenant reversing payment months after their lease ended and Innago withdrew funds without any notification to us. We would absolutely not recommend this service and this process revealed several other concerns. For any serious landlord, I would recommend going with a more vetted platform that has more protections in place.

Even though I requested the lowest tier background check when I went to pay the cost was higher than it stated it would be and when my tenant went to fill out the screening it included questions that would have only come from the higher tier. Although the tenant finished filling out all the questions in front of me and it said that it was waiting on the landlord to review, my portal showed it was waiting on the tenant to review. Given the time sensitive nature of an urgent move in I chose to pay for TransUnion smart move and attempt to get a refund from Innago since they charged me the wrong tier and their platform appeared to have gotten stuck on a critical step when I needed something that was timely. The TransUnion background check went through just fine and very quickly but Innago refused to refund stating that essentially they already ran the report even if it wasn't available to me and since they did the work and got charged for it they weren't going to refund me regardless of charging me for the wrong thing and the website being functionally useless so I never got the report.

they screwed up setting up my bank details correctly and do not pick up the call. My renters have paid the rent but i am not able to access the funds for paying mortgage. USELESS company

Innago not working, failed to pay rent, wasting my time, unable to log in get in

Money takes 4-7 days to process. Customer service is almost impossible ot reach. They have a fake phone number left, so many VM no one calls back. The AI chatbot doesn't allow you to speak with a live agent. I really wanted this to work

Paid for service that I did not receive. I paid this company to report three years worth of rental payments for months. I paid for the service and did not receive it when I requested a refund they made it a huge deal. I still have not received the refund and I still not have received my service that I already paid for for several months now.

I really like most aspects of the software but for me, the customer service is awful. For example, I'm dealing with some serious tech glitches and there has been in my opinion, a total lack of support related to this. I'm planning to move on from this software.

This app rent app is a scam I recently moved to Cincinnati Ohio and I paid for an apartment including security deposit and the landlord told me to set up this Innago app to pay my rent and she also said it’s her first time using it for rent payment and after making payment and it posted in my account after 7 days my landlord told me they couldn’t pay her the rent and that I should request for the money back from my bank I told her He’ll no that the payment is already deducted and if anything needs to be to tje done the rent payment company should reverse my money and I went to the bank the bank told me the same thing that they cannot reverse the money that it is already posted. Why is innago not reaching out to me about this I believe it is a scheme to take money from people I need my money back in my account. I tried calling innago customer service only to be hearing voicemail no real human. I paid $3000 and I need my money back