InkediblesReviews of inkedibles.com

I have never used this product before and asked how to use it. Patrick gave me the answer quickly.

I am the Executive Chef of a large hotel complex. I purchased the IE-CakePro2000XL last year and it became functional earlier this year. This machine costs in the realm of 19K. We had our initial setup call with Chris Cons and after a lengthy install, we had the printer working. He recommended that we run test pages every other day to keep the ink liquefied. My pastry chef and her team have run test pages daily to ensure nothing goes wrong. The initial run of this printer was about 1k cookies. All went well after some trial and error. After that the printer has not worked again correctly since. Customer service is literally non-existant other than to call Chris and have him read the troubleshooting manual to you and expect you to fix the machine. If you buy a new car, are uou supposed to do the engine work yourself? Well, with this company you may as well. We have not been able to get the printer to work correctly again after that initial print. Chris had my pastry chef taking apart the printer and replacing parts when that wasn't even the problem, it turns out that it was a firmware update that changed the entire communication from computer to printer. After the firmware update, the printer does not print as it did as it only does 10 passes versus the 12 it did originally so the pictures aren't as clear. Then to top it all off, now the printer is pooling ink where it should discharge and shuts off mid print...of course my pastry chef reaches out to Chris again and gets an out of office response saying he will be back on 6/10. It's 6/20 for christ sake...this guy can't even fix his out of office, how is he going to fix a printer over the phone. If I have to break it down completely, this is a 19k paperweight, DO NOT waste your time, money and stress level on this company or products. There are better which I learned an expensive lesson. The basics of customer service are completely void from these people, there is zero support and there are no companies that can come and assist with the printer in person so you are stuck communicating with this joke of a company over the phone. Do yourself a favor...go somewhere else!!!

Our rep Sam Parker is always amazing and very helpful!

I had a couple questions I asked on the online chat! Steve was a great help. Answered every question I had with detail making it very easy to understand! Thank you!

excellent service by Patrick! always on top and very helpfull

What a great company. I had a lot of questions regarding the photos for my 2 1/2 inch cookie topper. Steve was incredibly patient and there was a lot of back-and-forth. The final product is amazing. They look great and they smell even better. I really appreciate Steve’s patience.

Had a question right after placing my order, and Steve from the online chat helped me immediately. Great service!

Loved my product SO much. The burn away cake stuff they sell is legit. David smith helped me through it. Thanks David!