InkediblesReviews of inkedibles.com

I order edible image paper from Inkedibles several times a year. Each and every time the product arrives when they say and in great condition. Customer Service is spot on!

My friend recommended me Inkedibles and i bought 3 inch round cookies and received them good. I am a happy customer.

Your company was referred to me by a friend who has ordered from you for years. I want to buy an edible image printer and supplies to go with it. I went online to purchase the items and after signing up was ready to checkout I noticed that I was being charged 29.95 for shipping even though your website clearly states that there is free shipping on items over $100. There is nothing that states "some exclusions apply" or see below for exclusions etc... Your CSR offered to credit me the shipping cost after I argued with him for about 5 minutes stating that it was false advertisement but refused to let me use the 5%off coupon that I received for opening an account with you. Upon talking to your customer service manager Chris he stated that you couldn't apply 2 discounts at one time. Well as I explained to him, if you would not have falsely advertised free shipping on orders over $100 then I wouldn't have needed the shipping credit and I could have used the other discount code. So if your willing to lose a repeat customer over 5% discount then so be it. I will not recommend you to anyone else and I will also let my friend know that she needs to switch companies. In response to your reply, you asked what more you could you CLEARLY state on your home page next to the “Free shipping on USA orders over $100” that there are exclusions to this offer. I had no idea that there was going to be a shipping charge until I got to the checkout process and saw it on my order total. How am I as a customer supposed to know OEM is unless you clearly state UPFRONT that it is an item that does not qualify for the free shipping. No matter what way you look at it you need to change your advertisement for the free shipping and state upfront that there exclusions to this offer. If that would have been there then I would have known and there wouldn’t have been any questions when it came time to checkout. Update: I received a call from the customer service and they honored the code and the free shipping and said they were looking into updating their website wording so that customers know their exclusions to the free shipping offer upfront. The CSR that contacted me was very nice and helpful and even offered to send me a sample of some new icing sheets they have.

love their original brand frosting sheets, but they sell out too quickly and often limit qty available for purchase

helped me even with items i didnt order from them, thank you!

fast shipping and good overall experience

the best frosting sheets i have ever used, and a good selection too. i tried a few of their frosting sheets and prefer their premium brand which is a little more expensive but worth it. the flexfrost are also amazing for transparent background but because i do mostly white cakes the white sheets are what i use.

I love my items I bought ink cartridges and frosting paper and I'm in love with my stuff...thanks so much can't wait to purchase more