Lamar W.
I received my 8.4 Uconnect upgrade for…
I received my 8.4 Uconnect upgrade for my 2019 Chrysler Pacifica, I finally got it working and it looks great in my vehicle, the thing I feel infotainment.com should improve on is providing more specific instructions to the vehicle..... I received absolutely no written instructions about how to install this unit, the web just referred me to a youtube video which was helpful but it didn't address the security bypass module and the OBD genie programing, since I wasn't aware of these things after installing the unit per video instructions the unit didn't work so I spent a couple days agonizing on what could have possibly gone wrong! you see I work during the day so when I get home there was no way to call customer support... So out of frustration I send a email (help ticket) explaining the issue, the next morning I received a response from Nicholas R explaining its the programing and that the bypass module will need to be plugged in, so my thought was bypass? and where do I plug this in? so after speaking with Nicholas on the phone he explained everything specific to my vehicle and emailed me a diagram and instructions, so when I got home from work I followed the instructions and now so far so good. So I couldn't help but think that if I had received these specific instruction it would have saved me from the headache... these unit are not cheap after market junk, customers who spend this type of money should receive better instructions so we can quickly enjoy the experience not the hassle.

