InFloorPoolParts.com Reviews | Read Customer Reviews of infloorpoolparts.com

InFloorPoolParts.comReviews of infloorpoolparts.com

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InFloorPoolParts.com

About InFloorPoolParts.com

InFloorPoolParts offers thousands of in-ground pool cleaning parts that are used in in-floor pool cleaning system. InFloorPoolParts carries not only replacement parts for every in-ground cleaning system, but provides reference material on how to repair and troubleshoot common issues associated with these systems from popular brands such as A&A Manufacturing, Polaris Caretaker 99, and Master Pools (amongst others). With our simple reference guides we’ve found our customers feel empowered, knowing they can maintain their cleaning systems without the help of a technician. What sets InFloorPoolParts apart from other pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but it is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, InFloorPoolParts has four sister-sites that service all other needs amongst the swimming pool industry. PoolVacParts which services the in-ground and above-ground pool cleaner market, SaltWaterPoolParts which services the salt water pool market, SwimCSI which services needs with filters, pumps & motors, spa parts, amongst more, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool.No matter what in-floor pool part you are looking for, the staff at InFloorPoolParts will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment

InFloorPoolParts.com (infloorpoolparts.com) has 168 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Website: infloorpoolparts.com
Category: Wellness & Spa
Location: Scottsdale, Arizona
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 2% of reviews.
Latest: Most recent review: June 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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InFloorPoolParts.com reviews

168 approved reviews, newest moderated first

bruce P.
May 23, 2015
great service
Needed in floor pool parts order placed Thursday in Sydney Australia arrived 9am Sydney Monday ..how's that for service
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CARMINE L.
May 22, 2015
fast and easy to work with
The products came fast and all were perfect.
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PETER
May 22, 2015
Great Experience
I was pleased to find exactly what I needed in stock and at a reasonable price.
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BARBARA A.
May 22, 2015
5 port caretaker rebuild kit
I purchased the rebuild kit and it worked great ,now all the pool jets are coming on again.
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Douglas
May 22, 2015
Reliable source for hard to find parts
My pool was built in 1983 and some of the pool parts that need replacement are harder to find. Infloorpoolparts has been the go to source for finding what I need to keep my pool running.
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RUSSELL W.
May 22, 2015
Very good people
Got the part I needed. It came quickly and it works perfectly. Good people to buy from and will again. Thank you.
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PN
May 22, 2015
Fast & Accurate
Parts in stock and fast shipping. Parts were correct. The best!
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WILLIAM S M.
May 22, 2015
good customer service, not so good on in-stock notifications
Just make sure it's in stock. Needed parts asap. Placed order and luckily was too cheap to pay for expedited delivery as the parts were not in stock to ship for several days anyway. Would have been really upset had i paid for the outrageous next day or two day shipping only to learn that i could have used ground and gotten them just as quick. Maybe they refund you in that situation but they need to notify you that stuff's not in stock before placing order.
Response from InFloorPoolParts.comMay 22, 2015
William, Thank you for your recent order with InfloorPoolParts.com. Your time and business are greatly important to us. We're sorry to hear that your ordering experience was not to your satisfaction. Here at In Floor Parts, we make it a priority to ensure that all orders are processed with urgency and care. We have reviewed our records and see that your order placed on 04/27/15 was processed and shipped from our facility on 04/29/15. As per our website shipping policies, our standard processing time is between 24-48 hours. The tracking number that was sent to the provided e-mail address indicates that the package was delivered on 05/04/15, which equates to a one week door-to-door complete processing time. Currently, we do not show any date(s) in which we were contacted regarding an issue with the order or your dissatisfaction. In order to address your concerns and discuss the part(s) of your order that did not meet our customer service standards, please feel free to contact me and I would be glad to assist you. Sincerely, Leanna InFloorPoolParts.com AZ Pool Supplies Customer Service (480) 607-1900
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