WILLIAM S M.
good customer service, not so good on in-stock notifications
Just make sure it's in stock. Needed parts asap. Placed order and luckily was too cheap to pay for expedited delivery as the parts were not in stock to ship for several days anyway. Would have been really upset had i paid for the outrageous next day or two day shipping only to learn that i could have used ground and gotten them just as quick. Maybe they refund you in that situation but they need to notify you that stuff's not in stock before placing order.
Response from InFloorPoolParts.comMay 22, 2015
William, Thank you for your recent order with InfloorPoolParts.com. Your time and business are greatly important to us. We're sorry to hear that your ordering experience was not to your satisfaction. Here at In Floor Parts, we make it a priority to ensure that all orders are processed with urgency and care. We have reviewed our records and see that your order placed on 04/27/15 was processed and shipped from our facility on 04/29/15. As per our website shipping policies, our standard processing time is between 24-48 hours. The tracking number that was sent to the provided e-mail address indicates that the package was delivered on 05/04/15, which equates to a one week door-to-door complete processing time. Currently, we do not show any date(s) in which we were contacted regarding an issue with the order or your dissatisfaction. In order to address your concerns and discuss the part(s) of your order that did not meet our customer service standards, please feel free to contact me and I would be glad to assist you. Sincerely, Leanna InFloorPoolParts.com AZ Pool Supplies Customer Service (480) 607-1900