InFloorPoolParts.com Reviews | Read Customer Reviews of infloorpoolparts.com

InFloorPoolParts.comReviews of infloorpoolparts.com

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InFloorPoolParts.com

About InFloorPoolParts.com

InFloorPoolParts offers thousands of in-ground pool cleaning parts that are used in in-floor pool cleaning system. InFloorPoolParts carries not only replacement parts for every in-ground cleaning system, but provides reference material on how to repair and troubleshoot common issues associated with these systems from popular brands such as A&A Manufacturing, Polaris Caretaker 99, and Master Pools (amongst others). With our simple reference guides we’ve found our customers feel empowered, knowing they can maintain their cleaning systems without the help of a technician. What sets InFloorPoolParts apart from other pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but it is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, InFloorPoolParts has four sister-sites that service all other needs amongst the swimming pool industry. PoolVacParts which services the in-ground and above-ground pool cleaner market, SaltWaterPoolParts which services the salt water pool market, SwimCSI which services needs with filters, pumps & motors, spa parts, amongst more, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool.No matter what in-floor pool part you are looking for, the staff at InFloorPoolParts will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment

InFloorPoolParts.com (infloorpoolparts.com) has 168 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Website: infloorpoolparts.com
Category: Wellness & Spa
Location: Scottsdale, Arizona
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 2% of reviews.
Latest: Most recent review: June 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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InFloorPoolParts.com reviews

Showing 5 reviews with 1 star · Clear filters

Paul C.
Jun 17, 2024
DO NOT ORDER FROM THIS SITE
DO NOT ORDER FROM THIS SITE
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KML
Jun 16, 2023
Awful Awful Awful
Well, I was desperate for a pool part and didn't look at reviews. Awful, Awful, Awful. Website says shipping within 48 "business hours", which I took to mean 6 business days - a little over a week. 2 1/2 weeks later, even after multiple emails and phone calls there is no response and no product. I will dispute the charge and move on. Lesson learned. Beware - they also go under the names PoolVacParts.com and AZ Pool Supplies.
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TERENCE U.
May 25, 2015
Make sure its the right part!
I ordered the wrong Caretaker Top Housing sent it back ordered the right one, the returned item was returned to me with postage due, I called they said I damaged the threads on the union, needless to say I have a top housing that cost me about 350.00 that is worthless to me.
Response from InFloorPoolParts.comMay 27, 2015
Terence, Thank you for your recent order with In Floor Pool Parts. As per our policy as stated on our website, we are unable to accept returns on products that have been used and/or installed. Please reference the excerpt below from our "Returns and Exchanges" link on our website: "REFUND EXCLUSIONS Refunds are not available for items under the following conditions: - Item has been used (Even if only for a brief time and even if item is still functioning properly) - Item fails after use (This is considered a manufacturer defect) - Manufacturer defect (Noticed after use) - Manufacturer defect before use (Such as visible damage) - Dissatisfaction after use - Exchange after use - Electrical items In Floor Parts does not sell refurbished or used merchandise; all products come directly from the manufacturer or an authorized distributer and are new. InFloorParts.com does not accept the returning of used merchandise because In Floor Parts does not sell used merchandise." Unfortunately, since your order fell under one or more of these categories for refund exclusions, we are unable to process your return. If you have any questions or concerns, please feel free to contact me and I would be glad to assist you. Sincerely, Leanna In Floor Pool Parts AZ Pool Supplies, Inc. Customer Service (480) 607-1900
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Col D.
Mar 9, 2015
recent purchase
i purchased an in floor part module about 2 months ago, we had it for a month then it jammed up, the spring has broken or something . I have tried to contact you now three times via email and nothing has been responded to. its really hard when we live in Australia and I would appreciate a reply asap as my pool cleaning is non existent now .
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LUIS R.
Feb 25, 2015
worst online purchase ever
no one to call, no one to blame but myself for ever considering this site
Response from InFloorPoolParts.comMar 10, 2015
Mr. Rapoport, Thank you for your recent order with Infloorpoolparts.com. Your time and business are greatly important to us. We're sorry to hear that your ordering experience was not to your satisfaction. Here at In Floor Parts, we make it a priority to ensure that all orders are processed with urgency and care. We have reviewed our records and see that your order placed on 01/01/15 was processed and shipped from our facility on 01/02/15. The tracking number that was sent to the provided e-mail address indicates that the package was delivered on 01/07/15, which equates to less than a one week complete processing time. Currently, we do not show any date(s) in which we were contacted regarding an issue with the order or your dissatisfaction. We tried sending an email out to you, however we have not received a response. In order to address your concerns and discuss the part(s) of your order that did not meet our customer service standards, please feel free to contact me and I would be glad to assist you. Sincerely, Leanna AZ Pool Supplies Customer Service (480) 607-1900
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