Alyssa S.
Failed to book after completed contract.
We had sent them a contract with the date, time, cost and number of chair massages with addresses and all details included. They sent back the contract with their end filled out and signed. After that, we did not hear from them so I called Claudia the day before the event to confirm and they didn't book it!! How do you send back a signed contract and not book it? Even if that was not confirmation enough for them you would think that they would at least contact us back about booking it. Horrible communication.
Response from Infinite MassageApr 11, 2018
Hi Alyssa, My sincere apologies for the issue regarding your event. I have discussed the process with Claudia and apparently there was a lack of communication regarding the specifics of your event. Apparently we were forwarded your contract paperwork, but we didn't receive our completed contract paperwork, which is why the event was never established. Again, I think there was simply a lack of communication regarding all of the necessary steps involved. Again, I'd like to apologize for our failure to provide you the therapists you were requesting and I'll be happy to discuss the issue with you further if you'd like to reach out to me directly. Best, Chris Owen Owner - Infinite Massage 866-735-2988 ext. 7013 [email protected]