Infinite Auto Protection provides vehicle service contracts for used cars. When faced with a covered breakdown, Infinite Auto Protection guarantees 100% payment of all covered repairs less any deductible to any dealership or the licensed repair facility of your choice.
Infinite Auto Protection (infiniteautoprotection.com) has 181 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Auto Parts & Wheels · Stockbridge, Michigan
Excellent
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181 approved reviews, newest moderated first
Katie C.
As a dealership it's not easy to come by an honest warranty company that is easy to deal with and with my 15 years of experience as a mechanic, I would highly recommend infinite for their professionalism with handling claims. They are always easy to contact and pay quickly.
Ross M.
No issues so far. Nick was great to work with. Never pushy and provided me with a great price that worked with my budget. It has been six months so far and I have not had a breakdown yet so I cannot speak on their claims process as of today.
Elizabeth S.
Infinite Auto Protection covered by Ford Escape repairs. I was broke down on the highway so I called infinite and they found me a tow truck to get my car towed to the dealership. The tow truck wasn't covered but it was nice to have them help me when I was in need.
John M.
DO NOT BUY THIS WARRANTY! I have had coverage for more than a year and a half and the first time I put a claim in thru the Dodge dealer, the denied both claims. These people know what they are doing. They just want your money, but they dont want to pay out anything. Read your contract before you buy. The first part looks great, then you get to the bottom and the exclusions basically negate all the covered items. The customer service is horrible. The entire place sounds like it is being run by a bunch of ignorant teenagers. Spend your money on a better company. **Update** This company is full of excuses. First of all the reason I drove my vehicle 1500 miles after the claim was filed is due to the fact that it took your company 1 month to get an inspector out to the shop. I called this company every week for status updates and told them that I had to drive the vehicle. Secondly, my truck is not a "Tow Vehicle". It is my personal truck that I occasionally tow a boat with. If I cant use the truck how it is designed to be used and how it came from the factory then what is the point of your horrible warranty. Third of all. I made no claim for any hoses so get your facts straight. Bottom line is that your company are a bunch of scammers just interested in signing up as many people as you can with no intention of paying claims. BUYER BEWARE!!!! READ THE REVIEWS AND RATING WITH THE BETTER BUSINESS BUREAU. You will see plenty of people with the same kind of experiences. This is not isolated to a few people.
Response from Infinite Auto ProtectionOct 16, 2020
Dear John, We apologize we were unable to assist with your claims. IAP has thousands of happy and satisfied customers. We would like to elaborate on the exclusions which you referenced. You filed your first claim with IAP for multiple unrelated parts. The repair estimate was for over $2,000. You did not inform IAP that you use he vehicle for towing. After the claim was filed, you drove another 1,500 miles before the inspector arrived to inspect the failures. Your contract clearly prohibits this. Your second claim was for 1 hose. Hoses are excluded components by IAP and almost all of its competition. We are truly sorry we could not help you. However, had the terms of your contract been abided, your experience likely would have been different. Thank you.
Lisa M.
All warranty coverage seems to be the same. Difference is price and if they will actually cover your repair. This company covered my claim.
Sean
It will be a miracle if the pay a claim. If they do there will be a lot of haggling and uncalled negotiations. I take my car to dealer for maintenance and they have refused all legitimate claims without providing any reasoning. My mistake we got suckeredin buying two warranties from them. Unless I get their written report for their denial reasons I am going to take all the legal actions available to me for as long as it takes. I have 4 years left on a warranty, hope I never have to use it again because I know they won't pay and fight each time.
Leilani S.
Paid my repair bill as stated in the contract
SM
Not impressed. Would not recommend this company for an extended warranty for any reason. I needed some repairs and they wanted to send their own parts and only pay a portion of what the shop was charging. I then sold my vehicle towards the end of February and was told my refund would be 3 to 4 weeks out. At the very end of May i finally received my refund amount and it was $300+ short. I asked them to review it and it has been almost 2 weeks now and no word yet. I was told all of it is because of COVID-19. I am being told they are following the order that the requests came in, but no one can tell me how far down the list I am or give me any idea as to when to expect my refund. I understand a couple weeks delay due to COVID, but not 3 or more months. It sounds like this is common. I have tried being patient but am not getting anywhere. Even after i sign the document for my refund, if ever, they say it will be another 12 - 14 business days to receive my refund even though it has already taken so long. Sounds to me like they are trying to hold on to other peoples money for as long as possible. Avoid buying an extended warranty from Infinite Auto Protection.