Infinite Auto Protection provides vehicle service contracts for used cars. When faced with a covered breakdown, Infinite Auto Protection guarantees 100% payment of all covered repairs less any deductible to any dealership or the licensed repair facility of your choice.
Infinite Auto Protection (infiniteautoprotection.com) has 181 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Auto Parts & Wheels · Stockbridge, Michigan
Excellent
Auto Parts & Wheels · Grand Rapids, Michigan
Excellent
Auto Parts & Wheels · Bloomfield Hills, Michigan
Excellent
Auto Parts & Wheels · Durand, Michigan
Excellent
181 approved reviews, newest moderated first
zabuzajp
they took my money easy and fast. When I asked to cancel and get a refund on 4-1-20 because of the covid-19 panademic, Me and my family needed every penny to survive as we lost work. Till today they owe me $1,800 and all they can tell me my refund is PENDING since 4-1-20. Today is 1-20-21 Still NO REFUND, NO CALL, NO EMAIL NO SOrry No nothing. Stay AWAY FROM THIS COMPANY TRUST ME , unless you like trowing away money. Thanks, Rusty
BG
Worst ever!! I have been waiting on payment for a repair for almost a month and any time I call, they say no one is available to give me payment or it is still being processed. How long does it take to pay for a warranty repair?
Sam
BEWARE...THIS IS COMPANY IS A FRAUD...THEY DON'T CARE ABOUT CUSTOMER SERVICE AT ALL..I HAVE BEEN TRYING TO GET MY REFUND FOR OVER 4 MONTHS AND KEEP GETTING THE SAME ANSWER THAT BILLING IS BEHIND WHEN THE DOCUMENT THAT I SIGNED CLEARLY SAID I WOULD GET MY REFUND WITH IN 12-14 BUSINESS DAYS AND EVERY TIME I CALL I GET THE SAME RESPONSE THAT THEY ARE ESCLATING THE ISSUE BUT NO ONE SEEMS TO RESPOND ON THEIR END... DON'T EVERY BUY ANYTHING FROM THEM...WISH COULD GIVE THEM ZERO
Thomas S.
This company is fraudulent! My car sat at the shop for 5 months and they would never call the shop or me for updates. After threatening to take them to court they made up a reason why the would not fix a head gasket failure on the engine. They made up i did not change my oil after 4000 miles on my 2006 qx56 when the vehicle requires 7500 mile oil changes but oil change has nothing to do with head gasket failure.
Roxanna M.
IF I COULD GIVE A ZERO I WOULD!!!! THIS IS THE WORST COMPANY EVER. Any claims that come in, regardless of whether you wait the 30 day or longer or not, it will be DENIED!!!!! I filed a claim and they claimed that the problems were pre-existing! IF I KNEW MY VEHICLE HAD PROBLEMS I WOULD OF NEVER BOUGHT IT!!!! BEFORE YOU SIGN THE CONTRACT MAKE YOU READ SECTION "F" #12 -this is where they get you, CAUSING THE FAILURE EXISTED PRIOR TO OR AT TIME OF PURCHASE OF YOUR CONTRACT WHETHER KNOWN OR UNKNOWN. I have cancelled my policy and STILL waiting on my REFUND and every time i call they say supervisor will call me back and i have not heard from them in 4 months. BEWARE DO NOT PURCHASE THIS EXTENDED WARRANTY!!!!!
rfarrar
I don't believe the positive reviews this company has received, I believe they are all fake. I tried to use my policy for a repair. The Chevy dealer was very patient in waiting on hold with this company many times. The company finally approved the repair but never paid for it. After weeks the dealer required that I pay which I did. Infinite Auto Protection told me they would send me a check to cover what I paid, but after several months of making me provide numerous copies of receipts and correspondence I have received nothing. I believe this company is a scam. I don't believe they ever pay for any repairs.
jon
This company is nothing but an absolute fraud. their supposed 5 start reviews mention almost nothing of the claims process. I wonder about their authenticity because anyone can post a review, so its questionable as to whether they're artificially inflating their 5 start percentages. Especially, since you Google their offices and its in a residential building. Steer clear of this company!! i got the defrauded by them and i am making sure people dont get scammed by them and they will not refund my money which I paid in FULL and the claims were denied. Any claims that come in, regardless of whether you wait the 30 day/1000 mile period or not, will be denied. I filed a claim after 6 months of holding the policy which I paid upfront for and they claimed that the problems were pre-existing! All of them! I told the agent, worry about handling the two main issues and that I would take care of the rest, and still they denied the claim outright. I told them, when you bring your car to a dealership, they find problems in your car that you didn't know you had, and perhaps, that you don't really need. In fact, every time you go to a dealer, they will "recommend" to repair issues that you can fix really yourself for a fraction of the cost or that perhaps are not affecting your vehicle. The vehicle isn't inspected when you get the policy and that works in their favor because they can deny any claims and label them as pre-existing. Its up to you to go through the hassle of taking them to court, file cases with the BBB, or take it a step further, which is filing your case with the Consumer Affairs Dept. of your state and in Michigan, where they are located. The Attorney General's office needs more people to voice their complaints to them so they can then take up the matter. I hope people do, as I did. Anyone interested in following up, here is the information for the Attorney General of Michigan, 517-335-7599. I also urge anyone defrauded by this "company" to follow up by filing cases with the Better Business Dept of Michigan and in your state, the office of Consumer affairs and the Attorney General of your state as well so that way they look into their fraudulent business practices and predatory tactics they use to take your money but not abide by their own contract! they claimed they would refund my money, minus the "months covered" and that still has not happened either. I told them they failed to abide by their own contract therefore i expect a full refund. that still has not happened either Office of the Attorney General of Michigan PO Box 30213 Lansing, MI 48909 517-335-7599
Hollywood H.
Update. Infinite denied my claim after the dealer wrote a cursory TEXT message (to me) saying it was a “pipe” failure. (Btw mechanically not possible) Infinite sent THEIR own adjusters to verify, BUT he reported all pipes and hoses in “good” condition no breaks or leaks, the cursory look from the dealer was incorrect. Gasket failure was the cause based on normal age and wear. I disputed their rejection through the BBB (which I advise everyone check to see how many complaints they have). Imagine their OWN adjuster confirmed their was NO pipe damage only a head gasket leak and guess what, gaskets ARE covered. They will do anything not to pay a claim. They asked for a week extension with the BBB as I’m sure they are trying desperately not pay this claim. I guess if you do have a claim just have the dealer take a very quick look and send a TEXT, they must consider that a normal business practice and acceptable. No need for THEIR own professional adjusters report. They will go to any length, even ignoring their own experts. Lucky I have everything in writing. Wish I could attach the report. Oh and once you do file a claim good luck getting through to pay your premium, they’ll hang up on you and there’s no way to pay it on the website, I imagine another technique to try and not pay a claim, hence their request for an extension with BBB. I’ll continue to post updates all the way through arbitration if it comes to that.