Jerry
Horrible Dealership - Lies - Bad Vehicles
LONG but very INFORMATIVE review and HONEST, Read the whole review to understand how the dealership works along with their unethical business practices. I will start off by saying my experience with this dealership has been terrible. I purchased a 2019 Land Rover Range Rover Sport from this dealership. When I arrived for my test drive at this dealership after being approved from the bank the vehicle was dirty, smelled of gas, and the brakes were completely gone, vehicle was unsafe to drive. The dealership pushed the vehicle onto me with a "We Owe" meaning the dealership will fix the vehicle under no cost to the buyer. I purchased the vehicle on a Thursday 2/12/2026 and dropped it off at the service center on 2/13/2026. My vehicle was in the service center for 7 days with no communication from the dealership or the shop. I got off work and arrived to the service center to ask questions since nobody would answer the phone. When I arrived I was informed it took them 7 days to diagnose a check engine light and the brakes were not even put on but had arrived to the service center on 2/16/2026. They informed me the dealership sold the Range Rover without going through inspection, and that it needed to be looked over professionally and properly inspected. I got a call 2 weeks later mentioning that the vehicle was sold with a fuel leak from the main fuel tank to the engine and the line was bad. The service center told me a 1 week wait time to get the part. They called me later that day and informed me the part was going to be on indefinite back order and that I was to call the dealership. The dealership was all about putting me into another vehicle because they have a 7 day exchange policy (which I will go into later). I waited 4 days for the new car to become available. I went and test drove the vehicle, same instance vehicle was dirty, and had a funny smell to it. I started the vehicle for the test drive and the blower motor was out on the car, was told to purchase the car and the part would be fixed by the next day. The next day comes around, and the service center wasn't told anything so now we're back in waiting for a part to arrive. The vehicle has no heat, a/c, or any defrost and it's snowing outside at this point so I can't drive the vehicle safely not being able to see outside of the window. I called and I'm pretty upset at this point because I have no been promised two separate "We Owe" that are not being fulfilled by the dealership. The GSM "Noe" informs me that I am able to return the vehicle but they will keep 20% of the sales price on the car as a "restocking fee" and he is on a recorded phone call saying "I can change what rules I want and I'm telling you how the rule works" so I informed him I spoke to the bank, and the banks is allowing me to not move forward due to all of my issues with this dealership. He informed me I can return the vehicle but I won't get any of my down payment because of the 10% rule. I informed Noe that the 7 day exchange policy isn't valid in this case because of all the issues and the bank isn't moving forward with funding of the loan. Please do your research, read some of the ads here, and save yourself the headache and time because when the dealership drops the ball like they did multiple times they don't own up to it and try and make the customer pay for their mistake. I was specifically told from Noe (GSM) that when vehicles get purchased the dealership they don't have to inform customers of any issues with the vehicle unless the customer asks. I have proof of everything I am saying from contracts with Indy Auto Man, along with recorded phone calls, text messages where they agreed to return me my down payment on the car and undo the deal since the bank isn't moving forward. I'm just trying to save someone else the headache and hassle of this dealership and their unethical business practice. I have already filed my complaint with the AG's Office along with the BBB.