Industrial Safety ProductsReviews of industrialsafetyproducts.com

I have waited for a replacement for a damaged item

There is no need to do a good review. It's been almost 20 days since I purchased the product and so far I haven't received any information about the product. I've tried several contacts and nothing.

I never received My Purchase! I never got any tracking information It allegedly was delivered but I never seen it! Called too make a inquiry Haven't heard NOTHING Back from Anyone I'll Never recommend this place too anybody nor will I ever Purchase anything from hear POOR COMMUNICATION

The only reason I gave one star is because I could not give zero. I ordered some safety brackets and received an empty box. It was "Proudly packed and inspected by004" but 004 wasn't smart enough to tape some bubble wrap around the parts and they slipped out of a corner of the box. Called to try to get this resolved and pretty much got the run around. Not impressed at all.

I never received my order

It's been nearly three weeks and I haven't received my order.

Still haven't received product.

An order was placed for 35, in stock white, hard hats. In the orders notes box, a note was placed that we needed the hats by August 8th and to let me know if that was not doable. Immediately after placing the order on 7.30.25, I called and spoke with customer service and they said they would send a tracking number asap. By the end of the day, a tracking number had been sent. The hats arrived on August 4th, which was stellar. When I opened the box Monday morning (August 4th), I immediately noticed that the hats were navy blue instead of the white. I called and emailed the same customer service rep that had sent me the tracking number since she was familiar with the order. After not hearing from that rep on Tuesday, I called and spoke to a new rep who said ok, we will be in touch. The new contact asked for me to make certain the entire order were all the same color (35 hats) and to provide a photo showing the color. He sent return labels upon confirmation. On Wednesday, I received correspondence from my first rep saying that I needed to send photos before they could do anything. I then copied in both reps and sent our email chain. My new contact said that he was waiting for the plant manager to review footage of the shipment before they could issue an exchange. I called again and was told that the plant manager was still reviewing and I would need to wait. I called again that afternoon and was again told the plant manager was reviewing. I was unable to speak with the plant manager. I was also told that the general manager was aware of the situation and there was nothing he could do. During this time, I repacked the boxes of hard hats and put the labels on them and loaded them into my car. On Thursday, I was asked if I could send a photo of one of the serial numbers of the hard hats as they couldn't see in the original picture where they only asked me to prove that the hats weren't white. At this point, I asked if this was necessary since I had already repackaged the hats. They agreed no, but said they were unable to overnight the white hats and asked me for the tracking numbers for the navy hats. But they created the shipping labels, they were in our email chains...so they had the tracking numbers. By Friday, August 8th, I let the company know I would be moving forward with a different company and returning the hats to them. I sent an email regarding my experience, and no one responded to me. Amazon had the hats on my front porch the next day. So much for trying to support what I assume is a small business.