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Industrial Safety Products (industrialsafetyproducts.com) has 566 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingTools & Equipment · Columbia, South Carolina
Excellent
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Showing 128 reviews with 1 star · Clear filters
Julio S.
Customer Service department. Received halfshield had imperfections. Email photos to customer service rep. Jorge D. Didn’t hear back for over a week. Called again spoke with someone different. Was told I would receive emails to proceed with the return. Never did get those emails. At this point I’m wearing it. Got tired of waiting.
Steven
I haven't received my 9/15/25 order and it is now 10/4/25. No response from Industrial Safety Products yet, very frustrating.
Marty de la C.
Bought an item almost a month ago and they still havnt shipped it. Customer service barely replies. I would not recommend this company. Bad service.
Harmony F.
Never received the order and the tracking number never updated, when I contacted them they said they'd look into it. It's been two days since and no response or update and I still don't have my order. I won't be ordering from here again.
naomi G.
I asked for a refund and no one replied to my message after giving the order number I still have my product that doesn’t fit
Marcos O.
Ordered a brown MSA hard hat and took a week to get to my house when it got there the hard hat was painted white. I had to ship the hard hat back and it was a hassle to get a refund I had to call then they tried to get me to exchange the item but I had already bought another hard hat. I had to call the company on the phone to get a refund. They wouldn’t respond to my emails in a timely manner. Last time shopping with this company
marco
It's been over a month since I placed an order, and I still haven't received anything, not even the tracking number. I'll wait another week. If I don't receive it, I'll start negatively promoting this company on all my social media channels. I think this would be the most dignified move for this type of company, since they work with safety and life safety equipment.
A customer in N.
received broken item. Contacted ISP and told them the issue, they replied asking what was wrong. I told them to read the original email that was sent as It had all the info. They then responded that they have contacted to manufacture to get an RMA from them, then they will get back to me with further instructions. Still waiting 1 week later. But they have my $ and I have no hearing protections.