inDriveReviews of indrive.com

Response from inDriveJun 16, 2026

Dear Customer, Thank you for reporting this very serious issue. We are deeply sorry that your trip from Marrakech to Anima Park was disrupted by a driver demanding 600 DH instead of the confirmed 135 DH, and that he shared your phone number with other drivers. This is completely unacceptable and violates our policies. Safety and transparency are our top priorities, and we take harassment and price manipulation very seriously. To escalate your case immediately, please provide us with the following: 1. Your phone number or email associated with your inDrive account. 2. The exact date of the incident (Friday 8th) and the trip ID from your app (if available). 3. The driver’s name, vehicle details, or license plate number. 4. Screenshots of any messages you received from the driver or other drivers (you may blur any sensitive information). 5. Any phone numbers that contacted you after the driver shared your information – this will help us investigate the breach of your privacy. Once we receive these details, we will carefully review the case, take appropriate action against the driver, and work to prevent similar incidents in the future. We sincerely apologize that this ruined your trip to Morocco. Thank you for helping us improve.

Response from inDriveJun 16, 2026

Dear Driver, Thank you for your loyalty over 6 years and for having the courage to speak up about these extremely serious issues. We are deeply sorry to hear that you have faced dangerous situations involving illegal activities by customers, unfair ratings after refusing such requests, and automated replies from support. This is not acceptable. Your safety and fair treatment are non-negotiable. We want to investigate every point you raised – including the lack of human support, high commissions, and the risks of losing your driving license or being assaulted. To escalate your case to our Safety Team immediately, please provide us with the following: 1. Your phone number or email associated with your inDrive driver account. 2. Specific trip IDs and dates where customers attempted or engaged in illegal activities (drug promotion, suspicious transportation, smoking, preparing drugs in the car). 3. Any screenshots, videos, or other proof you have of these incidents. 4. Examples of automated replies you received – please share the text or screenshots. 5. Details about any legal problems or assaults you or other drivers have faced while working with inDrive. 6. Your city in Morocco. Once we receive this information, a real human from our team will personally review your case, contact you directly, and take appropriate action, including escalating your message to senior management. We appreciate your honesty and your commitment to safety. Thank you for helping us protect drivers.

Response from inDriveJun 16, 2026

Dear Customer, Thank you for reporting this serious incident. We are very sorry to hear that a driver in Egypt falsely claimed that the price shown in the app was “per person” instead of for the whole ride, and that he became aggressive when you refused to pay more. This is a clear scam and a violation of our policies. User safety is our top priority, and we take all reports of aggressive behavior and fraudulent pricing very seriously. To investigate your report properly, could you please provide the following details? 1. Your phone number or email associated with your inDrive account. 2. The city (Egypt) and exact date and time of the trip. 3. The trip ID (from your ride history). 4. Driver’s name, vehicle license plate, or any other identifying information (if available). 5. A description of the driver’s aggressive behavior and whether you threatened to call the police. 6. Whether you reported the issue through the app at the time of the incident. Once we receive this information, we will carefully review the case and take appropriate action, including banning the driver if confirmed. Thank you for your courage in sharing this and for helping us keep the platform safe.

Response from inDriveJun 16, 2026

Dear Customer, Thank you for sharing your experience. We are sorry to hear that multiple drivers in Tunisia accepted your trip at the recommended price but then called or told you inside the car that the price would be double. This behavior is a serious violation of our platform’s rules. We want to investigate these cases and take action against the drivers responsible. To help us do that, could you please provide the following details? 1. Your phone number or email associated with your inDrive account. 2. The city in Tunisia where this happened. 3. Approximate dates and times of the trips. 4. Any trip IDs you can find in your ride history (even partial information is helpful). 5. Driver names, vehicle details, or phone numbers (if available). 6. Whether the drivers contacted you by phone or told you in person about the higher price. Once we receive this information, we will review each case and take appropriate action in accordance with our policies. We appreciate your cooperation and thank you for helping us improve fairness on the platform

Response from inDriveMay 14, 2026

Dear Customer, Thank you for reaching out and sharing your feedback regarding your experience with the inDrive app. We are sorry to hear that your experience was extremely disappointing and that you felt unsafe while using the platform. Safety of our users is a top priority for us, and we take all reports of unsafe behavior very seriously. We carefully review such cases to understand what happened and take appropriate action when needed. In order to investigate your report properly, could you please provide the following details? 1. Your phone number or email associated with your inDrive account. 2. The city and approximate date(s) when the incident occurred. 3. A description of the specific situation that made you feel unsafe. 4. Any trip ID(s) related to the experience, if applicable. 5. Driver’s name, vehicle details, or any other identifying information (if available). 6. Whether you reported the issue through the app at the time of the incident. Once we receive this information, we will carefully review the case and take appropriate action in accordance with our safety policies. We appreciate your cooperation and thank you for helping us improve the safety and quality of the platform.