inDriveReviews of indrive.com

i wish there is a 0 star option, a joke of a company like i said in my last review, i work with them , they are promoting Incompetente people who have connection with people with higher positions, and get this , telling everyone else that it is due to that person's hard work, while the same persons, gets all the priviliges, and benefits they did not even ask for, and move them for a senior position, these are the ppl who look after you in the customer service departement, who you think you can trust to submit your complaint or get your stolen money or package, but trust me these ppl will not help you, because they do not know anything about the product , get promoted to a higher position because it was bestowed upon them by their relatives or freinds, indrive mena division is the worst , do not use this app , coming from someone who knows them very well

The most unprofessional rides app i ve ever used .

1 star is honestly too generous. I have been using inDrive regularly, but my recent experience has left me extremely frustrated. On 14 August 2026, I requested a ride to work from Katlehong for R189. After the driver accepted, the app incorrectly showed that the driver was already outside my home, when he was actually still about 5 minutes away. The app was showing waiting time, so I cancelled because I did not want to be charged extra because of an apparent app/location issue. The app told me my refund would be available within 3 business days. On 15 August, I had another issue. I requested a ride for R201, but after accepting, the driver was travelling in the opposite direction from my home, towards Vosloorus, instead of coming to collect me. My shift started at 23:00 and I was already running out of time, so I had to cancel. Once again, the app said my funds would be refunded within 3 business days. Today is 25 August and I am still waiting for approximately R390. I have contacted inDrive through their website and by email today, 25 August, and I am now waiting for them to resolve the matter. What makes this particularly frustrating is that these were not cancellations because I simply changed my mind. Both rides involved problems outside my control, yet I am the one left waiting for my money. I have screenshots and records of the rides and the refund messages. I am extremely disappointed with this experience. A company should not tell a customer that their money will be refunded within 3 business days and then leave them waiting for 11 days. I hope inDrive takes this complaint seriously and returns my money.

My experience with inDrive has been terrible. Drivers frequently call and demand more money than the price agreed through the app. When I report this behavior, some drivers falsely claim that I did not pay them. Customer support does not seem to take these complaints seriously or investigate them properly. The app feels unreliable, and passengers are left without meaningful support when problems arise. inDrive needs to hold drivers accountable and improve how it handles customer complaints.

I love the fact that I have some control over what I pay for my rides. The drivers are communicative and so helpful.

Idrive c'est vraiment de l'arnaque des chauffeurs on peut négocier le prix certe mais ensuite le chauffeur prend notre confiance et nous dit d'aller sur whatsapp comme il sent qu'on a vraiment besoin de la course on passe d'une course simpleau double aller retour c'est abuser de la confiance des gens surtout quand ils savent que c'est des étrangers et qu'en général c'est urgent

wronst drivers drives car no WB01BC0388 TERMINATE THIS DRIVER MISBEHAVE WITH PASSANGERDRIVER NAME IS BUBAI NO 8582911879

Application très mauvaise