indigosoftwarecompany.comReviews of indigosoftwarecompany.com

Indigo Software is an outstanding company to do business with. They are responsive, have excellent technical support, and great customer service.

Never got an email from saying the software was ready to download. When I tried to log in to the company page to do it, it took me through the MS store. My computer has a glitch and the MS store doesn't update, so the software won't download. No way of downloading directly.... So... I have never used the software and never will. Added Feb 4 another round. Indigo keeps changing their rebuttal, which is why I keep dating my changes. They say their product is real! Is it? Who knows. My contention is that it's not available to me. They say that they "experienced a temporary rollout and distribution transition." Translation: The software was unavailable when I ordered it from their webpage that said nothing about it being unavailable. They say it's been resolved for the "vast majority of users." This reviewer is not in the vast majority. They say "That situation was temporary--not permanent". I don't know whether the situation is permanent or temporary, which is why I keep saying "not available to me." They say "support is never tied to reviews". That may be true, but it is a very odd business model. Any person of business can make a mistake. If they make efforts correct the mistake, that should appear in the review. In this case they have asked me to change my review, but have provided no software or service. They say "We do not benefit from witholding access". I agree! It can result in a one star review! They say their team can provide "alternative guidance" for folks who cannot use the MS store. Never offered that to me. No reference to that on their website. Added Feb 4, For clarity and transparency: Indigo has sent me a lot of email, and texts, but no link to the software. On their website there are links to go through the Apple store, the Google Play store and the Windows Store. No other links. For Windows they also give you a "download" link, which also goes through the MS store. TrustPilot offers the option of editing responses. If Indigo had provided a link that would allow me to download and install the software you would not be reading this now. If there were such a link at IndigoPDF you would not be reading this. I read their most recent rebuttal to my review. They conclude that IndigoPDF is not vaporware. So I looked up the Webster's definition: "a computer-related product that has been widely advertised but has not and may never become available." Looks like the definition fits to me. They say "We do not ask customers to change reviews in place of providing access or support". In my case this is true. They asked me to change the review but did not provide access or support. That's actually the reason I haven't changed the review. They also say that they sent me several emails saying that the software was delayed 2-3 weeks. It seems a little odd that they'd be advertising software that is not currently available. Nevertheless, I can't deny that they told me that after I put in my order. I can only point out that I made the order on December 23 and it is now February 4. We passed the 3 week mark some time ago. Still, the only thing I have gotten from them is the distinct impression that they don't like my review. Added Feb 3, 2026: Just to clarify why I have not changed my review. At no time have I been given a link nor any information about how to download a copy of the software that does not need to go through the MS Store. There have been several exchanges between myself and Indigo, but no such link has been proffered. A lot more than 2-3 weeks has gone by. No such link has ever been sent to me. The site asked me for a TON of information before providing the software. Then in the end, it did not provide the software--neither immediately nor after "2-3 weeks." The company response says that they provided link to a version of the software that does not need to go through the MS Store. I have lots of email and text messages from them, none of which has provided a link. Instead, almost all of their correspondence asks me to change my review "up to 5 stars." I indicated that if they cannot send me software that I can put on my machine, to at least get rid of my personal information. They told me they had deleted my account...nevertheless, Trustpilot sent me 4 messages today saying they had attached a response. Their response is misleading. I agree that a "temporary availability issue" should not result in a 1 star review. That is not the reason for the 1 star review. The reason is that I have NEVER received a copy of the software that I could install, but Indigo has sent several messages about how that is (a) not their fault, and (b) how they'd be happy to "resend" or help, but never actually do that. As to the software being free...potential users should be aware that they will be giving Indigo a lot of information about themselves and may receive only "vaporware".

I have used this company several times and have been pleased with what I received. Will continue to do business with this company!

Quick response

Quick service and delivery

Customer service is responsive, personal fast and accurate in their help. Thanks you!

Solid product and Outstanding follow-on Customer Service

Very workable website; purchase made easy!