Indigopetco™️Help us Save the Animals! Founded to help insure that homeless and abandoned pets receive the love, shelter, and veterinary care they desperately need.
Indigopetco™️ (indigopetco.com) has 74 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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sarah H.
I purchased 3 halloween dog outfits on 1st October and after numerous emails requesting a date of shipment, I received a tracking link that showed that a shipment had been created but was never picked up. Further emails have gone unanswered so I have disputed the charge with my bank. Don't trust this website
Response from Indigopetco™️Jan 11, 2025
Hello, I looked into this and your order was confirmed as delivered november 18th 2019.
Rena
AWFUL company!!! Don't ever buy from them. Late September - Ordered Holy Hound Dog and Deadly Doll Dog costumes. 10/9/19 - have not received order, Reached out to Indigo Petco on status. 10/9/19 - received email stating I will receive my order before Halloween. 10/19/19 - received text that order was shipped but did not give tracking number. Sent email to Indigopetco stated that I have a party on 10/26 and need costumes before then. 10/30/19-did not receive response from my 10/19/19 email, have sent another email asking for status and requesting directions on returning their costumes 10/31/19-received costume at 11:30am. However, only received 1 costume (Deadly Dog) and as of date (11/4/19) have not received the other costume or response to my email.
Response from Indigopetco™️Jan 11, 2025
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide timely deliveries and responsive customer support, and it’s clear we fell short in your case. We sincerely apologize for the delay and lack of communication regarding your order. We would like to make this right. Please reach out to us directly at [email protected] so we can work to resolve this matter as quickly as possible. Thank you for bringing this to our attention — your feedback helps us improve our service and ensure better experiences for our customers.
Gee
Spent over 50 dollars on a costume (I live in Canada and paid for fast shipping) I ordered on Oct 9th I didn’t receive and they lied telling me it would be “guaranteed delivery before Halloween” and it’s Halloween now and it didn’t come! They do not answer emails about concerns ! Which I should of realized it was a bogus company because they have no phone number to reach them at all! They block your emails n don’t answer your Facebook/Twitter or instagram messages! They’ll lie and tell you that your product been shipped and that you have to wait 7 days for it to show up by”making a pre label” but never send your item! They shipped my item monday(3 says before halloween) still no costume 😡I do not recommend trusting this company or buying something from them! Noticed a lot of reviews about this company like mine , it is very true ! Please do not waste your money on this bs company !
Response from Indigopetco™️Jan 11, 2025
We sincerely apologize for the frustration you've experienced with your recent order. Missing a guaranteed delivery date, especially for a special event like Halloween, is incredibly disappointing, and we understand how frustrating this has been for you. We are committed to resolving this issue. Please reach out to us directly at [email protected] with your order details so we can investigate the matter and work toward a solution, whether it be a refund or expedited delivery. Thank you for bringing this to our attention. We take feedback seriously and are working to improve our service and communication. Sincerely, The IndigoPetCo Team
Brianda
I ordered a costume 10/4 the costume is still not there and it's 10/27, they stopped responding to my emails. There's plenty of reviews like mine to DO NOT ORDER. They're a scam!
Response from Indigopetco™️Jan 11, 2025
Your order was delivered on 10/30/2019 as promised it was delivered prior to halloween! Thank you for your patience!
orylinda
Very very bad customer service. This site is a JOKE!!! I ordered product Oct 6 and paid more for shipping 5-12 days. Countless emails with generic response and then no response at all. They say guarantee Halloween delivery however i payed extra for faster shipping. i asked them to cancel my order and send full refund and NO RESPONSE ONCE AGAIN. i will start legal action...
Response from Indigopetco™️Jan 11, 2025
Thank you for reaching out. Shipping to Canada does take additional time as we are based in the United States. We understand your frustration and apologize for the inconvenience caused. You requested to cancel your order while it was already in transit, which limited our ability to make changes at that point. We are genuinely sorry for the delay and any frustration this has caused. If you have any further concerns or need assistance, please feel free to reach out to us at [email protected]. We appreciate your patience and understanding. Sincerely, The IndigoPetCo Team
Kerri
They’re a scam. Advertise product as in stock but it’s been 3 weeks and I have not received my product or any shipping info. When I contacted them for a refund they pretty much said we guarantee before Halloween. I ordered 9/27. Give me my refund!!
Response from Indigopetco™️Jan 11, 2025
We sincerely apologize for the delay and frustration you’ve experienced with your order. It’s unacceptable that you haven’t received your product or proper shipping updates. Please reach out to us directly at [email protected] with your order details so we can review your case and work toward issuing a refund or resolving the matter as quickly as possible. Your feedback is important, and we are committed to improving our service and ensuring every customer feels valued. Sincerely, The IndigoPetCo Team
Melanie H.
I ordered a product but had to wait months. Shipped from China, and now I see they bought it from Aliexpress and overcharged me dozens of euros for the same product, shipping, and service. Sad. Waiting period was no fun.. Also the quality of the product disappoints. My cats are not happy.
Dan
What a joke! Very very long delay for delivery (few weeks!!). NO communication. Item not as described. SCAM
Response from Indigopetco™️Jan 11, 2025
We’re truly sorry to hear about your experience. We strive to provide timely deliveries and accurate product descriptions, and we regret that we fell short in your case. Your frustration is understandable, and we apologize for the lack of communication regarding your order. We’re committed to improving and would appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected] so we can assist you further. Thank you for sharing your feedback—it helps us work toward providing better service for our customers.
