Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Angela H.
Very pleased!!
Response from Independent Carpet One WestlandApr 18, 2017
Angela, Thank you for taking the time to rate your experience with us here at Independent Carpet One. I am so glad to read that you are pleased with your new floor and you experience with us. Enjoy your new floor and we look forward to the opportunity to work with you in the future. Catherine Buchanan-Owner
Robert H.
We started our downstairs flooring replacement project without much idea where it would lead. We knew blending the kitchen, hallway, and foyer together wouldn't be easy. With so many choices we were pleased with the eager help our design specialist Jeane Salter provided us with. She made several trips to our house to show a variety of samples and offer suggestions, always listening to us to help us be sure we were getting what we wanted. The installation crew did an excellent job and were able to efficiently handle any problems that arose. From start to finish Independent Carpet provided us with the quality job we were looking for.
Response from Independent Carpet One WestlandApr 18, 2017
Mr. Holmes, Thank you so very much for your kind words and wonderful review. I truly appreciate you taking the time to recognize Jeane's hard work and dedication to you. We are truly blessed to have her as a member of our flooring consultant's. I am confident that you will enjoy years of beautiful, high performing floors that were expertly installed. Thank you again. Catherine Buchanan-Owner
Chris R.
I am a die hard Tiger fan so have seen Independent Carpet One commercials watching televised games! It was time for new carpet so went to the store to see if their products and service were as inviting as their ads & I was not disappointed! From the moment I walked into their beautiful showroom until actual installation, it was a fabulous, fun experience! Everyone was welcoming, professional, positive and helpful! The quality & color range of carpet available was incredible. Janet D'Ascenzo, design coordinator, guided me through the recommended best products for my needs. Samples were provided to take home; Installers Jack and Alan did a great job! they spent time to explain how they would cover the stairs and made helpful suggestions/recommendations. Two hard working guys! From the time my order was placed to actual installation was 2 weeks! And the real bonus was to meet owner Cathy Buchanan! She and her staff are kind, friendly and make you feel like you are working with family. I also was lucky enough to win Tigers tickets, too! What a finish to an amazing experience. Selecting carpet can be daunting and expensive investment for your home, but Independent Carpet One makes it easy! I give them 6 stars for their professionalism, quality and good old fashioned customer service! THANKS everyone!
Response from Independent Carpet One WestlandApr 13, 2017
Chris, What a wonderful review and we all wish to extend a huge thank you for your kind words. We truly appreciate you taking the time to share your experience with us. And to know that you won our Tiger Tickets and were such a great fans was unbelievable! I know you will enjoy your new floor and hey...the Tigers won for you!!! What a great day that was!! Thank you for your trust and confidence in us and we look forward to working with you in the future. It is always such a pleasure to have clients who appreciate the products we sell and the work we provide. Thank you again! Catherine Buchanan, Owner
Karen F.
I had a great experience with Independant Carpet One. Cathy Buchanan was a delight to work with. She was so helpful and sweet. The installers, John, Jack and Allen Phillips were awesome. They were prompt, polite and did an excellent clean up job. They would alsways inform me when they were leaving for lunch or for the day.
Response from Independent Carpet One WestlandApr 10, 2017
Karen, Thank you for your kind words! It was such a pleasure to work with you! Thank you for the opportunity to provide the flooring for your home! And to see the final project was such a joy for me! Your home looks fabulous! Enjoy your new look and if I can be of assistance in the future I'd love that! Catherine Buchanan, Owner
Kim H.
Friendly and courteous business. Trustworthy.
Response from Independent Carpet One WestlandApr 6, 2017
Kim, Thank you so much for taking the time to share your experience. It was a pleasure to work with you and Mike. And I am so glad that you "love" the carpeting. I had the chance to see the finished product and it looks fabulous. I know you will enjoy the carpet for many years. We appreciate your business and thank you for the continued trust and confidence. Catherine Buchanan, Owner
Robert B.
Very professional and hassle free service at every level of the process. Janet directed us to the perfect carpet having the characteristics we described. The installation team, Jason and Doug, were very friendly and professional.
Response from Independent Carpet One WestlandApr 6, 2017
Robert, Thank you so kindly for the wonderful remarks about our team! We have to agree that our installation team Doug and Jason are professional! Doug has been with the company for 25 years and his son Jason follows in his footsteps. We are blessed to have them with our installation department. And Janet is a fantastic addition to our sales team! Thank you for recognizing them! We appreciate your trust and confidence in our store and staff and we look forward to working with you in the future! Catherine Buchanan, Owner
Darrell B.
no hard sell.....plenty of info to make your own choice
Response from Independent Carpet One WestlandApr 6, 2017
Darrell, Thank you for the kind words! We don't want our clientele to ever experience a forceful purchase! We want to provide knowledge of the product and the best service and I am grateful to know that our staff treated you with respect and found the perfect selection for your project! Enjoy your new flooring and we appreciate your trust and confidence! Catherine Buchanan, Owner
Jim P.
After months of interior work on our Garden City house we were getting ready to FINALLY sell. We had a few more things to do before listing-and according to my Realtor, we need to list NOW before the spring rush. Getting the block windows installed, and carpet for the family room were the last hurdles. No problem, the glass blocks were ordered in January and installer was scheduled for next Friday- CHECK. Carpet- no problem, I just saw a commercial for carpet 'the next day'- perfect! Well, that was not the case. It only applies to in stock carpet and AFTER the measurements were submitted. You can wait a week or more to get the measurements! Can't risk this run around. Enter Cathy and Jason from Independent Carpet One in Westland. In a matter of two emails on Thursday explaining our dilemma, Jason was able to get their measure man, Tom, over to the house by 9:30 Saturday morning, two days after contact. Saturday afternoon, with measurements in hand, Jason lead us to their expansive warehouse that is onsite where my wife was able to pick out an outstanding candidate that fit the room. It was a little more money and quality than one would lay down on a house they are SELLING, but it fit our square footage and new wall color so well, we figured it was well worth the cost. Now with carpet picked out (at closing time mind you), Jason leaned on the install crew and was able to squeeze in our carpet install the following Friday (glass block day). The crew was on time and courteous, and went above and beyond to satisfy our needs. Bottom line. From first contact to install, Independent Carpet One had our carpet in the house in 8 days. Lesson Learned; Spend your money locally, because it's local business like Independent Carpet One in Westland that really care and will come thru when you're in a bind. We will be back but not in panic mode! Thank you again, Cathy, Jason, Tom and crew! JP
Response from Independent Carpet One WestlandMar 21, 2017
Jim, Wow!! Thank you so very much for this amazing review! We strive to be the best customer service flooring retailer from the first interaction to the final install. I am so glad we were able to meet your deadlines and needs. Thank you for reaching out to us through our website because we can respond rather quickly this way. Thank you again for the opportunity to assist you and we look forward to working with you in the future!
