Independent Carpet One WestlandReviews of independentcarpetonewestland.com

I cannot say enough good things about this company. The owner, Bob Francavilla, was a pleasure to deal with from the start, as was the rest of the staff. Bob listened to what I needed and worked with my budget. Any time I had a question I received a quick and thorough response. On the day of installation, the installers Joe Bazzoun and his partner arrived on time and worked quickly and efficiently. They could have not have been nicer to myself and my children. I would highly recommend this company and will surely work with them again the next time I am in need of carpet. I have already recommended them to several friends and colleagues. If you’re looking for an honest company with a quality product, Independent Carpet One is a an ideal choice.

We had a positive experience with Independent Carpet One in Westland. Robert provided exceptionally well-balanced service throughout the process. He responded in a very timely manner to our initial inquiry, subsequent emails and phone calls. He was knowledgable and approachable. We were also pleased with Ted, the carpet installation technician. He was courteous, skilled and I felt comfortable with him in our home. The carpet we selected met are expectations and we are very pleased with the outcome. The only thing that I did not like was the sign that was placed in our front yard. Unless someone is paying me to advertise, I do not want advertising materials placed on our property. I indicated (on our initial receipt) that I did not want the sign (there was a spot for this) and also during a phone call I received the day before the installation. The lady who called asked about the sign and I was very clear about our desire not to have the sign displayed. Perhaps there was a miscommunication about the sign. At any rate this little mishap would not influence my willingness to conduct business in the future. I would recommend Independent Carpet One Westland without reservations.

Best job I ever had done

Love our new flooring! Had both carpet and LVT installed and they both look beautiful. Janet was a great Sales Rep and Joe did an amazing job on the installation.

The team at Carpet One helped us get our new house carpeted prior to move-in when other carpet stores could not. They worked with the factory to get our carpet on time with great installation! We highly recommend Carpet One and will be buying more carpet in the future from them.

Work was completed when promised and quality of workmanship was excellent. Cathy is great to work with!

From start to finish, it was a pleasure dealing with Independent Carpet One. They made the whole process very easy and got a great deal for the carpet. Definitely would recommend them.

Great customer service! The sales associate spent as much time with us as needed for us to decide on a carpet choice. Then after the installation, I had an additional request and the next day I received a call and the installer was back out to my home. He was very meticulous and honored my request without hesitation. When everything was completed I started looking forward to my next home project of purchasing window treatments. I will definitely use this company for that purchase as well as any future purchases. The quality is excellent and the customer service speaks volumes. I would highly recommend this company. Very pleased!